Samson Ozor Email & Phone Number

Lagos, Nigeria

Sacramento, California, United States

Saint Julian'S, Malta

Analyse customer information and needs to improve customer relationships.KYC documentation and review for new customer accounts, evaluate high-risk accounts, and analyzenew customer processes and policies.Address customer questions, provide information, and offer solutions to resolve problems orcomplaints via Email and Live chat support.Collaborate with cross-functional teams to grow relationships that assist in customersatisfaction and revenue generation within the company.

Lagos State, Nigeria

Interact with customers and address concerns ranging from deposit/withdrawal issues, market optionsanalysis, and KYC verifications via calls, emails, and live chat support to achieve timely issue resolution while maintaining high organizational standards.Communicate with center leadership and corporate customers any observed performance gaps; track and analyze compliance with contact center service standards

Ibadan, Oyo State, Nigeria

Coach, advise, counsel, guide, and support lower-level employees, including training, motivation, andperformance evaluation.Help assess company and client needs, review robust information, analyze it, and make inferencebased on trends and ascertain areas for improvement.Oversee implementation of all company policies, procedures, and standards, and serve as a resource for employees on matters of employment law.

Ibadan, Oyo State, Nigeria

Taking inbound calls and providing quality and top-notch customer service to principal partner clients.Built sustainable relationships and trust with customer accounts using open and interactivecommunication while keeping records of customer interactions, transactions, comments, andcomplaints.

Ibadan, Oyo State, Nigeria

Built customer relationships to help in the growth of the business. Gathering as much information on the company as participating in on-the-job training wherever possible, conducting research, and assisting the Manager or Supervisor wherever possible.

Enugu State, Nigeria

Identified emerging markets and market shifts while being fully aware of new products, and competition status, and also presented sales, revenue, expense reports, and realistic forecasts to the management team.Build and promote strong, long-lasting customer relationships by partnering with them andunderstanding their needs.

Enugu State, Nigeria

Provide solutions to any relative problems of clients and write thorough reports on billing activity with clear and reliable data.Managing the status of accounts and balances and identifying inconsistencies.

Bachelor Of Science - Bs, Mathematics, Second Class Honours

Activities and Societies: Football

Senior Secondary Certificate Of Education