I'm Samson Chukwuemelie Ozor. I'm a creative writer with a passion for storytelling who also loves to explore different genres and experiment with new styles of writing. From poetry to short stories to horror stories to personal essays, I'm always looking for new ways to express myself through words. When I'm not writing, you can find me reading, hiking, or exploring new places.I'm a friendly and empathetic Customer Support Agent with a passion for helping people. I have experience working in a variety of customer-facing roles through phone, email support, and live chat support using different CRM software like ACR, CEM, and CLM to resolve customer queries. I know how to communicate effectively with customers and resolve issues in a timely and professional manner. I'm also skilled in multitasking and can handle multiple customer inquiries at once.I specialize in:-- Creative Writing-- Horror, Crime, Romance, and Adventure Genres-- Customer Support-- Content Creation-- Live Chat-- Email Correspondence-- General Virtual AssistanceLet's connect and create something amazing together.Let's work together to achieve your goals.Let's work together to ensure that your customers have the best possible experience.
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Content ModeratorModsquadLagos, Nigeria
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Technical Support SpecialistModsquad Nov 2024 - PresentSacramento, California, United States
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Senior Customer Support AnalystIgp May 2024 - PresentSaint Julian'S, MaltaAnalyse customer information and needs to improve customer relationships.KYC documentation and review for new customer accounts, evaluate high-risk accounts, and analyzenew customer processes and policies.Address customer questions, provide information, and offer solutions to resolve problems orcomplaints via Email and Live chat support.Collaborate with cross-functional teams to grow relationships that assist in customersatisfaction and revenue generation within the company. -
Senior Associate - Customer SupportSporty Group Oct 2023 - PresentLagos State, NigeriaInteract with customers and address concerns ranging from deposit/withdrawal issues, market optionsanalysis, and KYC verifications via calls, emails, and live chat support to achieve timely issue resolution while maintaining high organizational standards.Communicate with center leadership and corporate customers any observed performance gaps; track and analyze compliance with contact center service standards -
Acr Team CoachIson Xperiences Ltd - Leading Global Cx Management Company Jun 2023 - Sep 2023Ibadan, Oyo State, NigeriaCoach, advise, counsel, guide, and support lower-level employees, including training, motivation, andperformance evaluation.Help assess company and client needs, review robust information, analyze it, and make inferencebased on trends and ascertain areas for improvement.Oversee implementation of all company policies, procedures, and standards, and serve as a resource for employees on matters of employment law. -
Customer Care ExecutiveIson Xperiences Ltd - Leading Global Cx Management Company Jun 2022 - Jun 2023Ibadan, Oyo State, NigeriaTaking inbound calls and providing quality and top-notch customer service to principal partner clients.Built sustainable relationships and trust with customer accounts using open and interactivecommunication while keeping records of customer interactions, transactions, comments, andcomplaints.
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Graduate TraineeTizeti Network Limited (Wifi.Com.Ng) Mar 2022 - Jun 2022Ibadan, Oyo State, NigeriaBuilt customer relationships to help in the growth of the business. Gathering as much information on the company as participating in on-the-job training wherever possible, conducting research, and assisting the Manager or Supervisor wherever possible. -
Sales ManagerFirst Lady Enterprises Apr 2019 - Nov 2021Enugu State, NigeriaIdentified emerging markets and market shifts while being fully aware of new products, and competition status, and also presented sales, revenue, expense reports, and realistic forecasts to the management team.Build and promote strong, long-lasting customer relationships by partnering with them andunderstanding their needs. -
Billing OfficerEnugu Electricity Distribution Plc. Apr 2017 - Oct 2017Enugu State, NigeriaProvide solutions to any relative problems of clients and write thorough reports on billing activity with clear and reliable data.Managing the status of accounts and balances and identifying inconsistencies.
Samson Ozor Education Details
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Second Class Honours -
St. Charles CollegeSenior Secondary Certificate Of Education
Frequently Asked Questions about Samson Ozor
What company does Samson Ozor work for?
Samson Ozor works for Modsquad
What is Samson Ozor's role at the current company?
Samson Ozor's current role is Content Moderator.
What schools did Samson Ozor attend?
Samson Ozor attended Abia State University, St. Charles College.
Who are Samson Ozor's colleagues?
Samson Ozor's colleagues are Anthony Detorres, Matthew Ryan, Jason Bogart, Stephen D., Laís Fontana, Jasmine T., Barbara Phillips.
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