Samson Phanmaha Email & Phone Number

Fort Smith, Ar, United States

First line of support for all IT related issues. Handled calls throughout the day and worked tickets using Spiceworks Help Desk platform for documentation and tracking. -Setup, troubleshoot and repair desktops, laptops, thin clients, tablets, phones, printers and various peripheral equipment. -Managed active directory, Exchange and Office 365 accounts.-Managed Zoom accounts and video conferencing equipment.-Oversee Verizon accounts, managed all cellular devices and assist with provisioning MDM via IBM Maas360.-Utilized Barracuda for web filtering and configure proxy. -Utilized MailMarshal SEG for email security.-Maintained security on end points via CylanceMaintain and managed the network infrastructure and wireless network. -Configure, install and troubleshoot HP and Aruba switches.-Run network cables and install LAN connections for new workstations and offices.

Fort Smith, Arkansas Area

-Supported over 40,000 employees and 320+ healthcare and living facilities nationwide.-Maintain and managed telecommunications infrastructure, wireless network and assist with routing and switching. -Troubleshoot, configure and upgrade VoIP phones using Cisco Unified Communication Manager. -Setup voicemail for individual extensions in Cisco Unity Connection Administration. -Setup agents in IT call center, HR, Payroll and front desk.-Configured and modify IVR scripts and prompts using Cisco Unified CCX Administration.-Utilized Cisco Real-Time Monitoring Tool, Dialed Number Analyzer, OS Admin, Prime License Manager and Self Care Portal.-Experienced with AT&T Enhanced IP Flex, Uptivity Call Recording and ISI Infortel Select Call Accounting and Recording-Managed user profiles in Cisco WebEx and Jabber.-Managed a wireless network of 2,500+ Meraki access points and and 300+ security appliances.-Managed Mobile Device Management profiles for mobility devices.-Oversee AT&T and Verizon accounts and cellular devices.-Deploy and managed Cisco routers and switches-Run network cables in data centers and network closets-Utilized network monitoring tools such as Solarwinds, WhatsUp, SmokePing, Statseeker and Wireshark

Fort Smith, Arkansas Area

Provided technical support in a call center environment. First point of contact for all IT related issues. Handled about 30-40 calls a day to assist users with hardware, software and network related issues. Created and worked open tickets using InfraEnterprise for documentation and tracking. Coordinate with the Networking and Engineering department for tickets that require escalation. Advanced to be the MDM subject matter expert within the team. Assisted colleagues on unresolved issues with mobility devices and MobileIron MDM platform. Handled a broad range of IT issues which included troubleshooting Cisco routers and switches, Cisco IP phones, Meraki access points, PoE devices, LAN connections, VPN and proxy configurations.

Fort Smith, Arkansas Area

Assisted in an Electronic Medical Record software project called Casamba SMART. Involves imaging, configuring and shipping over 5,000 iPads to remote hospitals and nursing facilities nationwide.Assisted in a call center environment for first line of support on implementing Casamba SMART. Assisted employees with registering iPads and laptops to a Mobile Device Management platform called MobileIron. Managed and monitored users in MobileIron administrative portal. Provide basic training on utilizing iPads, laptops and basic support on successfully logging in and navigating through Casamba SMART.