The main role is to ensure that end users are receiving timely assistance. This includes the responsibility of managing all procedures related to identification, prioritization and resolution of Incidents and Service Requests including monitoring, tracking and coordination.▪ Creating Incident and Service Requests in Assyst Axios ITSM tool with reference to emails received from Entities and ITBD team.▪ Sending Announcements to Entities for Infrastructure updates, Planned Infrastructure… Show more The main role is to ensure that end users are receiving timely assistance. This includes the responsibility of managing all procedures related to identification, prioritization and resolution of Incidents and Service Requests including monitoring, tracking and coordination.▪ Creating Incident and Service Requests in Assyst Axios ITSM tool with reference to emails received from Entities and ITBD team.▪ Sending Announcements to Entities for Infrastructure updates, Planned Infrastructure Maintenance schedules and Unexpected outages.▪ Creating new email account & New Distribution groups in MS Exchange.▪ Resetting Password and updating User records in AD.▪ Creating User accounts in AD.▪ Renewing VPN account validity in AD.▪ Providing Guest Wi-Fi access through Guest Wi-Fi Portal.▪ Generating of Reports.▪ Adding new users and modifying records in ITSM tool.▪ Creating New Organization details, and Departments in ITSM tool.▪ Answering calls routed to Service desk. Show less

Troubleshooting Desktop related issues on Windows 2000/XP/Vista 32 bit and 64 bit XP/Windows 7 32 bit and 64 bit machines.• Experience in System Centre Configuration Manager (SCCM) server. Jobs include Repairing SCCM client of PC’s remotely, Repairing WMI of PC’s remotely, pushing of software’s, Re-advertising of software’s wherein the software push was not successful.• Troubleshooting MS Office 2007/2010 issues in Word, Excel, PowerPoint and Outlook.• Troubleshooting VPN… Show more Troubleshooting Desktop related issues on Windows 2000/XP/Vista 32 bit and 64 bit XP/Windows 7 32 bit and 64 bit machines.• Experience in System Centre Configuration Manager (SCCM) server. Jobs include Repairing SCCM client of PC’s remotely, Repairing WMI of PC’s remotely, pushing of software’s, Re-advertising of software’s wherein the software push was not successful.• Troubleshooting MS Office 2007/2010 issues in Word, Excel, PowerPoint and Outlook.• Troubleshooting VPN connectivity issues• Troubleshooting Wireless connectivity issues• Troubleshooting Network related issues• Experience in Active Role Server (ARS) for User accounts.• Troubleshooting Network & Local Printer issues.• Performing system restore of machines in cases where the system becomes unstable due to a software or hardware change.• Troubleshooting Smart Card related issues▪ Performing RDC on servers to restore previous version of files which are corrupted on shared network drives.▪ Managing User accounts• Correct access permissions to folders on shared drives which are accidentally lost• Rebuilding local and roaming profiles on Windows 2000/XP/Vista 32 bit and 64 bit.• Preparing CAD (Create, Add. Delete) documents for resolutions which are not mentioned in the Knowledgebase prescribed by the process.• Worked on ticketing tools such as Peregrine Service Centre Version 6.1.5.0 and BMC REMEDY IT Service Management. Show less

Managing the overall administration of LAN, WAN systems involving design of network layouts, configuration and maintenance of Network and data communication devices.▪ Protecting network from viruses using McAfee Antivirus.▪ Installing, configuring and troubleshooting network printers.▪ Providing user support, responsible for procurement for IT dept. & coordinating with vendors for various products and upgrades.▪ Installing and configuring Windows Operating Systems such as… Show more Managing the overall administration of LAN, WAN systems involving design of network layouts, configuration and maintenance of Network and data communication devices.▪ Protecting network from viruses using McAfee Antivirus.▪ Installing, configuring and troubleshooting network printers.▪ Providing user support, responsible for procurement for IT dept. & coordinating with vendors for various products and upgrades.▪ Installing and configuring Windows Operating Systems such as Windows 2003 Server, Windows 2000 Server, Windows NT 4.0 Server, Windows 2000, Windows XP, Windows, Windows ME, Windows 98, Windows 95 and DOS 6.22.▪ Installing, configuring and Managing Microsoft ISA Server 2004 providing internet connectivity through LAN using business 1 ADSL line with Aztec Router.▪ Involved in configuration & administration of Cisco 3600 Series Router & Cisco Catalyst 3500, Cisco Catalyst 4500, Cisco Catalyst 3500 XL and Cisco Catalyst 2400 series switches.▪ Clients like Windows XP Professional, win 2000 Professional, Win NT, Win Me, Win 98, Win 95 and also DOS 6.22.▪ Configuring Internet using: Tron ISDN Modems and 56k dial-up modems.▪ Actively involved in the implementation, configuration & successful running of 9 remote sites and performing day to day system administration work in Digital DEC ALFA 710/400 Server. Prior to the implementation of Oracle 11i, SEWA’s Stock, Purchase and Engineering Maintenance Module was running on Digital Alfa machine with Digital Unix 4.0 as operating system and application running on Informix 5.0. This server was connected to 9 remote sites of SEWA using Alcatel’s VAM-NG leased line modems, Proteon Routers, Digital Terminal Servers, Multi Tech and Black Box Statistical Multiplexers and Equinox Local Multiplexers.▪ Pivotal in implementation of Oracle 11i in SEWA. Received an award by SEWA for efficiently setting up and configuring network, PC’s and network printers for Oracle 11i ERP and EAM Modules. Show less