- Providing initial remote technical software & hardware support to clients; - Consistently interacting with customer and supervisors to have the issue solved; - Analyzing problems/situations, understanding problem impact on client business; - Applying problem solving techniques; - Responding to client queries, providing timely resolutions to client issues; •- Maintaining highest client satisfaction; - Maintaining positive client relationships even in severe and pressurized situations; - Logging all related activities for each customer query and handling client data securely; - Employing client ‘s standard support delivery methodologies and tools; - Performing in international software support delivery processes and environments; - Respond to requests for technical assistance in person, via phone, electronically; - Follow service desk procedures; - Performing problem management and end-to-end problem ownership; - Redirect problems to appropriate resource; - Identify and escalate situations requiring urgent attention; - Track and route problems and requests and document resolutions; - Stay current with system information , changes and updates; - Make sure the process conformity and SLAs are accomplished

- Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system;- Troubleshoot hardware, software and network related issues;- Provide restorative or maintenance actions to resolve end-user issues;- Assist with defining and documenting knowledge base articles;- Assist with special project work as needed;- Escalate problems to the next level of support when necessary;- Consistently meet or exceed requirement performance criteria.

- Preparting source data for entry by opening and sorting mail; verifying and logging receipt of data;- Recording data by operating data entry equipment; coding information; resolving processing problems.- Protecting organization's value by keeping information confidential.- Accomplishing department and organization mission by completing related results as needed.

- Preparing courses for the project of the company- Answering telephones and give information to callers, take messages, or transfer calls to appropriate individuals.- Arranging conferences, meetings, and travel reservations for office personnel.- Completing forms in accordance with company procedures.- Composing, typing, and distributing meeting notes, routine correspondence, and reports.- Greeting visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.- Locating and attach appropriate files to incoming correspondence requiring replies.- Mail newsletters, promotional material, and other information.

- Answering telephones and give information to callers, take messages, or transfer calls to appropriate individuals.- Arrangging conferences, meetings, and travel reservations for office personnel.- Completing forms in accordance with company procedures.- Composing, typing, and distributing meeting notes, routine correspondence, and reports.- Greetting visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.- Locating and attach appropriate files to incoming correspondence requiring replies.- Mail newsletters, promotional material, and other information.