I am a versatile and highly skilled manager with over 28 years of experience in the investment and commercial banking industries. I have held roles in infrastructure management and Information & Cyber Security at leading financial institutions, including UBS, Citigroup, BAML, Credit Suisse, CLSA, CIMB, and Daiwa. My expertise spans infrastructure, operations, projects, and user support, as well as IT audits (C-RAF, SOC2, ISAE 3000/3402, RCSA, and VAPT), service management, strategy, and mobile technology.Throughout my career, I have demonstrated proficiency in managing IT services for financial institutions, investment banks, and private and commercial banks. I possess extensive knowledge in architecture and solutions, project management, service desk management, and support. My hands-on experience in IT infrastructure allows me to tackle challenges in fast-paced, dynamic environments.In addition to my technical skills, I have strong administrative and relationship management abilities that enable me to excel in service delivery and cost optimization. I am highly attuned to business structure, overall strategy, and direction, both within IT and from a business perspective.My ability to meet and improve performance against SLAs and contractual agreements demonstrates my dedication and results-oriented approach. Above all, I am passionate about driving innovation and delivering value to stakeholders through effective strategic and tactical solutions for businesses.