• Increase validity of contact addresses by 80% over the course of 6 months by building reporting metrics to ensure correct information for over 150,000 customer payments• Reduce number of rejected invoices by 40% through implementing validation rules aligning to Sabrix• Support Sales Compensation Team with monthly reports highlighting positive orders to ensure Sales Teams are compensated correctly and fairly• Liaison between IT finance and Revenue Operations team for all integration issues between Oracle R12 and the internal Salesforce application• Manage and process queue of 30,000+ Global Attrition Requests• Design and execute macros on Excel to automate over 150,000 data entry inputs for data load• Assist with Internal, SOX and External Audit requests• Point of contact within Sales Operations for all systems projects relating to Salesforce’s billing engine and financials system• Build reports using Salesforce’s internal reporting tool and provided analytics to the Sales Operations team and management

• Validated all cancellation and reduction requests for terms of use compliance• Evaluated and documented all business processes for continuous program and system improvements• Cultivated excellent working relationships and supported cross-functional teams globally by ensuring requests were completed both accurately and efficiently• Terminated Contracts for Auto-Renew Cancellations, Bad Debt and Early Approved Cancellations• Actioned Retro and Future Cancellations/Reductions and Order Quantity Changes at time of renewal• Processed cash movement or refunds in Oracle for Manual Adjustment Requests• Managed and process queue of 20,000+ AMER Attrition Requests

• Assisted in the performance of the clients’ market research and analysis projects• Enhanced company’s social media marketing communications activities• Hosted and facilitated research groups in assessing market for clients such as Microsoft & Oracle• Sought and provided information to help companies determine their position in the marketplace• Wrote and managed the distribution of surveys and questionnaires• Met with clients to negotiate and agree on deliverables for research projects

• Maintained and integrated disparate records concerning personnel related data• Advised employees regarding eligibility, salaries, benefits, and other pertinent information• Conducted new employee orientation to promote positive attitude to organizational objectives• Recorded data for each employee on information such as addresses and weekly earnings• Mentored and provided leadership to newly hired associates• Organized meetings and event organizations throughout campus