-Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics-Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters-Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary-Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner-Connect personally with customers to advise them appropriately and clearly on banking solutions and processes-Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development-Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities-Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

-Conduct weekly coaching sessions with agents to improve performance-Host monthly team meetings to engage employees-Have monthly check-ins goal setting and career planning with team-Provide performance management when necessary

-Conduct on-the-job training of new employees to set employees up for success-Teach a number of in class sessions a day on skill best practices-Create the plan for 2 week training to ensure new hires are fully prepped to do their job effectively and efficiently-Maintain a fun and friendly environment to boost culture and minimize attrition-Receive inbound calls from clients regarding delinquent accounts; Accounts Receivable -Developing excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections-Place outbound calls to create payment arrangements and process payments-Possess and demonstrate professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.-Advised clients of methods of payments, as well as sources for finances available to assist in restitution of outstanding account balances.-Educate clients on services provided.

-Receive inbound calls from clients regarding delinquent accounts; Accounts Receivable -Developing excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections-Place outbound calls to create payment arrangements and process payments-Possess and demonstrate professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.-Advised clients of methods of payments, as well as sources for finances available to assist in restitution of outstanding account balances.-Educate clients on services provided.

-Business Consulting and Administrative Support for Small Business Owners
-Strong ownership mentality-Worked with various clients from Amazon.com to Sole Proprietors and Entrepreneurs-Human Resource and Operations Administrative Support for Large Processing Warehouse-Recruiting contracts with various small companies-Knows what it takes to get the job done-Networking skills developed to grow business-Adaptive to any situation-Bookkeeping and Finance Experience-Coaching and Mentoring other Business Owners

-Screened and hired new employees-Put together invoices for over 50 clients and processed payments-Time Management and Organization skills honed managing 30 clients at a time -Demonstrated awareness of how to run a business by taking charge in the owner’s absence and proactively creating simple business/marketing plans for clients -Technological skills developed using a number of different Invoicing, Payment Processing, Social Media Management, CRM, Newsletter, Website Editing, Graphic Design, and PDF Editing softwares-Adaptive to any industry having worked for Tradespeople, Consultants, Business Coaches and a number of different services companies-Provided administrative support to 30 different small businesses-Managed 10 clients' social media-Supported clients with Human Resource needs-Attended networking meetings and brought on new clients

- Put together and quality assured invoices for a large client- Honed presentation skills organizing and running monthly safety meetings- Management skills ensuring employees obtained security clearances and D&A tests - Experience processing new hire papers and registering employees for benefits- Experience making Records Of Employment- Utilized computer knowledge to develop a more efficient way of processing data

Project Manager for the "Let's Can Hunger Project" in charge of raising donations and awareness about hunger in Canada.- Interpersonal skills developed managing team member relationships- Effective time management skills to set up weekly meetings and occasional events- Leadership qualities to delegate tasks and set weekly/monthly/yearly goals- B2B skills landing sponsorship deals for events- Sales experience selling tickets for events

- Analytical skills from conducting research through different social mediums- Good phone manner developed through cold-call research interviews- Skilled using Microsoft Office to transcribe, code and enter interview data- IT skills honed through running PR mediums including websites and social media

- Interpersonal skills training new team members- Fast learning capabilities developed through working in fast-paced environment- Hard working and dedicated working overnight shifts- Able to multitask and use effective time management to cover all tasks- Works well in a group, communicating with team even in a loud environment