Sam Sethi

Sam Sethi Email and Phone Number

Business Transformation | Continuous Improvement | Data Analytics | Process Improvement | Lean Six Sigma Black Belt | Scaled Agile @ ELEV8 Consulting Group
Sam Sethi's Location
Sydney, New South Wales, Australia, Australia
Sam Sethi's Contact Details

Sam Sethi work email

Sam Sethi personal email

About Sam Sethi

As a seasoned professional with expertise in Business Transformation, Continuous Improvement, Process Improvement and Data Analytics, I bring a unique set of skills and experience to the table.Throughout my career, I have been instrumental in driving organisational transformation and growth by leveraging data-driven insights, process optimisation, and strategic planning. My ability to identify and implement best practices has helped organisations achieve significant improvements in efficiency, productivity, and profitability.I have a proven track record of working closely with C-suite executives to develop and execute comprehensive business strategies that align with the company's goals and objectives. I am skilled in conducting market research, analysing industry trends, and identifying growth opportunities.One of my core strengths is my expertise in Continuous Improvement and Operational Excellence. I have a deep understanding of Lean and Six Sigma methodologies and have successfully implemented these principles in various organisations. I am adept at identifying areas of improvement, streamlining processes, and reducing waste to drive operational excellence and improve the bottom line.I have also led numerous Business Transformation initiatives, guiding organisations through change management and helping them stay competitive in today's ever-evolving business landscape. My ability to lead cross-functional teams and develop comprehensive transformation plans has enabled organisations to successfully navigate complex challenges and achieve their desired outcomes.As a strategic thinker with excellent communication and interpersonal skills, I am skilled in building strong relationships with stakeholders at all levels. I am passionate about coaching and mentoring teams, and I am committed to developing the next generation of business leaders.I am excited about the opportunity to bring my expertise to a new challenge and contribute to the success of an organisation. If you're looking for a strategic partner with a track record of success in driving Business Transformation, Agile Project Management, Change Management, Data Analytics, Continuous Improvement, and Business Strategy, I invite you to connect with me.Tools Expertise: Microsoft Office Suite, Minitab, SAP Signavio, Tableau, Power BI, Jira, ConfluenceExperience: SalesForce CRM, BMC Remedy Incident Mangement, SAP S/4 HANA ERP, Splunk, Siebel CRMProcess Expertise: Process Mapping, Process Discovery, Process Mining, Robotic Process Automation

Sam Sethi's Current Company Details
ELEV8 Consulting Group

Elev8 Consulting Group

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Business Transformation | Continuous Improvement | Data Analytics | Process Improvement | Lean Six Sigma Black Belt | Scaled Agile
Sam Sethi Work Experience Details
  • Elev8 Consulting Group
    Principal Consultant - Business Strategy & Transformation
    Elev8 Consulting Group Jul 2023 - Present
    Sydney, New South Wales, Australia
    Business Transformation: Lead business transformation initiatives by aligning client strategies with industry best practices, Lean Six Sigma, and Agile methodologies. Focus on continuous improvement, waste reduction, and effective change management to ensure successful implementation across operational, IT, and financial domains.Business Process Analysis: Analyse client processes using BPMN framework to identify inefficiencies and optimise workflows. Leverage Agile for iterative improvements across operational, IT, and financial initiatives, ensuring process quality and reduced cycle times.Solution Design: Lead workshops and gather requirements to deliver optimal solutions, ensure continuous refinement of solutions tailored to industries such as Energy, Telco, and Construction. Emphasize customer-centric designs by incorporating feedback and industry-specific needs.System Integration: Seamlessly integrate Pega applications with other systems, leveraging six sigma to improve data flow and efficiency. Use Agile for iterative integration, addressing challenges early to ensure smooth operations in complex industries.Project Leadership: Lead cross-functional teams of business architects, applying project management for project planning, execution, and mentorship. Ensure flexibility and timely delivery by aligning project goals with strategic objectives.Client Collaboration: Build strong relationships by providing expert advice on complex solutions. Use Lean Six Sigma and Agile principles to deliver data-driven, client-focused solutions, fostering long-term partnerships across diverse industries.
  • Nbn® Australia
    Partner Service Improvement
    Nbn® Australia Jul 2022 - Jun 2023
    Sydney, Australia
    Results-driven Program Manager, spearheading performance reporting, data analytics, and process improvement across business partners. Conduct comprehensive audits, establish KPIs, and collaborate with stakeholders to optimise partner performance and enhance customer experience. Proficient in Tableau and Power BI for data visualization and analysis. Proven ability to deliver impactful outcomes through data-driven strategic leadership.
  • Nbn™ Australia
    Process Manager - Strategic Enablement & Governance
    Nbn™ Australia Sep 2021 - Jun 2022
    Sydney, Australia
    As the Process Manager for Strategic Enablement & Governance, I led a comprehensive overhaul of customer, product, and marketing processes within BPMN standards. This involved process mapping, identifying pain points, and implementing strategic changes aligned with organisational goals. I presented process performance insights, improvement initiatives, and conducted training sessions to ensure stakeholders understood their roles. I also established monitoring mechanisms using SAP S/4 HANA plug with SAP Signavio to track KPIs, enabling proactive management of initiatives.
  • Nbn™ Australia
    Partner Service Improvement
    Nbn™ Australia Dec 2020 - Aug 2021
    Sydney, Australia
    Orchestrated and led a program spanning nbn and Retail Service Providers, driving business performance reporting, data analytics, and process improvement. I conducted comprehensive audits, influenced nbn performance and operational groups, and collaborated with stakeholders to enhance the customer experience. Utilising Tableau and Power BI, I developed and implemented performance metrics and integrated KPI tiles in SAP S/4 HANA , presenting updates and strategic recommendations to senior leadership.
  • Nbn™ Australia
    Interlock Project Manager
    Nbn™ Australia Dec 2018 - Nov 2020
    Sydney, Australia
    As Black Belt in Operational Excellence, I strategically managed cross-functional teams, ensuring compliance with KPIs and Workforce Business Agreements (WBA) using Lean Six Sigma. I successfully reduced failures, exceptions, and fallouts in CM&E domain by capitalising on business improvement opportunities through customer-centric metrics. By engaging stakeholders, I drove positive customer experiences, decreased escalations, and improved cycle time through continuous improvement and collaboration.
  • Nbn™ Australia
    Project Manager - Product System & Automation
    Nbn™ Australia Apr 2017 - Nov 2018
    Sydney, Australia
    Led business improvement projects using Lean Six Sigma methodologies and business intelligence tools. I managed and prioritised product backlogs, aligning critical initiatives with the value stream strategy. In my role as an Agile SAFE PM/PO, I provided vision and strategy, managed backlog using Kanban, facilitated agile planning and execution, and collaborated with stakeholders for automation solutions. I supported agile principles and methodologies, providing consulting expertise to enhance process efficiencies and ensure project success.
  • Nbn™ Australia
    Sr Business Analyst
    Nbn™ Australia Nov 2015 - Mar 2017
    Sydney, Australia
    Specialised in Business Process Excellence, I take a lead role in analysing and optimising business processes to drive efficiency and effectiveness. I collaborate with stakeholders to identify improvement opportunities, conduct process assessments, and recommend innovative solutions. Utilising my expertise in process modelling, data analysis, and business requirements gathering, I play a crucial role in enhancing Salesforce CRM & BMC Remedy to provide exceptional customer service to end users.
  • Chorus Nz Limited
    Technical Business Analyst
    Chorus Nz Limited Mar 2014 - Sep 2015
    Auckland, New Zealand
    Collaborated with stakeholders to understand and document software/system requirements. I translate business needs into technical specifications, working closely with development teams to propose scalable solutions. Acting as a bridge between business users and technical teams, I ensure effective communication and alignment. Additionally, I engage with quality teams to validate solution functionality, proactively identify process improvement opportunities, and implement changes to optimise efficiency and enhance customer satisfaction.
  • Vodafone
    Business Change Lead
    Vodafone Nov 2010 - Dec 2013
    Auckland, New Zealand
    As a Business Change Lead, my responsibilities encompass various crucial tasks in facilitating and implementing change within a project or initiative. I am adept at applying change management processes and utilising tools to formulate a comprehensive strategy that fosters the adoption of necessary changes. This involves conducting impact analyses and assessing the readiness of individuals and the organisation to embrace change, while also identifying the internal and external stakeholders who will be affected by the proposed changes.
  • Vodafone
    Resolve Specialist
    Vodafone Sep 2009 - Nov 2010
    Auckland, New Zealand
  • Adecco
    Business Analyst
    Adecco Feb 2008 - Aug 2009
    Auckland, New Zealand
  • Vanguard Info Solutions
    Team Leader Operations
    Vanguard Info Solutions Jan 2003 - Jun 2007
    Gurgaon, India

Sam Sethi Skills

Service Delivery Telecommunications Vendor Management Business Analysis Management Performance Management Project Management Change Management Business Process Improvement Crm Itil It Service Management Customer Relationship Management Business Transformation Business Process Design Business Process Re Engineering Data Analysis Data Mining Business Process Process Improvement Project Delivery Prince2 Lean Six Sigma Stakeholder Management Business Process Development Business Intelligence Incident Management Consulting Governance It Strategy Integration Telco Automation

Sam Sethi Education Details

Frequently Asked Questions about Sam Sethi

What company does Sam Sethi work for?

Sam Sethi works for Elev8 Consulting Group

What is Sam Sethi's role at the current company?

Sam Sethi's current role is Business Transformation | Continuous Improvement | Data Analytics | Process Improvement | Lean Six Sigma Black Belt | Scaled Agile.

What is Sam Sethi's email address?

Sam Sethi's email address is sa****@****.com.au

What schools did Sam Sethi attend?

Sam Sethi attended Delhi University, Auckland Wise Institute.

What skills is Sam Sethi known for?

Sam Sethi has skills like Service Delivery, Telecommunications, Vendor Management, Business Analysis, Management, Performance Management, Project Management, Change Management, Business Process Improvement, Crm, Itil, It Service Management.

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