Sam Sethi Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Business Transformation: Lead business transformation initiatives by aligning client strategies with industry best practices, Lean Six Sigma, and Agile methodologies. Focus on continuous improvement, waste reduction, and effective change management to ensure successful implementation across operational, IT, and financial domains.Business Process Analysis: Analyse client processes using BPMN framework to identify inefficiencies and optimise workflows. Leverage Agile for iterative improvements across operational, IT, and financial initiatives, ensuring process quality and reduced cycle times.Solution Design: Lead workshops and gather requirements to deliver optimal solutions, ensure continuous refinement of solutions tailored to industries such as Energy, Telco, and Construction. Emphasize customer-centric designs by incorporating feedback and industry-specific needs.System Integration: Seamlessly integrate Pega applications with other systems, leveraging six sigma to improve data flow and efficiency. Use Agile for iterative integration, addressing challenges early to ensure smooth operations in complex industries.Project Leadership: Lead cross-functional teams of business architects, applying project management for project planning, execution, and mentorship. Ensure flexibility and timely delivery by aligning project goals with strategic objectives.Client Collaboration: Build strong relationships by providing expert advice on complex solutions. Use Lean Six Sigma and Agile principles to deliver data-driven, client-focused solutions, fostering long-term partnerships across diverse industries.

Sydney, Australia

Results-driven Program Manager, spearheading performance reporting, data analytics, and process improvement across business partners. Conduct comprehensive audits, establish KPIs, and collaborate with stakeholders to optimise partner performance and enhance customer experience. Proficient in Tableau and Power BI for data visualization and analysis. Proven ability to deliver impactful outcomes through data-driven strategic leadership.

Sydney, Australia

As the Process Manager for Strategic Enablement & Governance, I led a comprehensive overhaul of customer, product, and marketing processes within BPMN standards. This involved process mapping, identifying pain points, and implementing strategic changes aligned with organisational goals. I presented process performance insights, improvement initiatives, and conducted training sessions to ensure stakeholders understood their roles. I also established monitoring mechanisms using SAP S/4 HANA plug with SAP Signavio to track KPIs, enabling proactive management of initiatives.

Sydney, Australia

Orchestrated and led a program spanning nbn and Retail Service Providers, driving business performance reporting, data analytics, and process improvement. I conducted comprehensive audits, influenced nbn performance and operational groups, and collaborated with stakeholders to enhance the customer experience. Utilising Tableau and Power BI, I developed and implemented performance metrics and integrated KPI tiles in SAP S/4 HANA , presenting updates and strategic recommendations to senior leadership.

Sydney, Australia

As Black Belt in Operational Excellence, I strategically managed cross-functional teams, ensuring compliance with KPIs and Workforce Business Agreements (WBA) using Lean Six Sigma. I successfully reduced failures, exceptions, and fallouts in CM&E domain by capitalising on business improvement opportunities through customer-centric metrics. By engaging stakeholders, I drove positive customer experiences, decreased escalations, and improved cycle time through continuous improvement and collaboration.

Sydney, Australia

Led business improvement projects using Lean Six Sigma methodologies and business intelligence tools. I managed and prioritised product backlogs, aligning critical initiatives with the value stream strategy. In my role as an Agile SAFE PM/PO, I provided vision and strategy, managed backlog using Kanban, facilitated agile planning and execution, and collaborated with stakeholders for automation solutions. I supported agile principles and methodologies, providing consulting expertise to enhance process efficiencies and ensure project success.

Sydney, Australia

Specialised in Business Process Excellence, I take a lead role in analysing and optimising business processes to drive efficiency and effectiveness. I collaborate with stakeholders to identify improvement opportunities, conduct process assessments, and recommend innovative solutions. Utilising my expertise in process modelling, data analysis, and business requirements gathering, I play a crucial role in enhancing Salesforce CRM & BMC Remedy to provide exceptional customer service to end users.

Auckland, New Zealand

Collaborated with stakeholders to understand and document software/system requirements. I translate business needs into technical specifications, working closely with development teams to propose scalable solutions. Acting as a bridge between business users and technical teams, I ensure effective communication and alignment. Additionally, I engage with quality teams to validate solution functionality, proactively identify process improvement opportunities, and implement changes to optimise efficiency and enhance customer satisfaction.

Auckland, New Zealand

As a Business Change Lead, my responsibilities encompass various crucial tasks in facilitating and implementing change within a project or initiative. I am adept at applying change management processes and utilising tools to formulate a comprehensive strategy that fosters the adoption of necessary changes. This involves conducting impact analyses and assessing the readiness of individuals and the organisation to embrace change, while also identifying the internal and external stakeholders who will be affected by the proposed changes.

Auckland, New Zealand

Auckland, New Zealand

Gurgaon, India

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Post Graduate, Information Technology