Sam Stolliday Email & Phone Number

South Woodham Ferrers, Gb

Basildon, England, United Kingdom

Administrative control for internal and external users of systems such as GetPaid (SSP), Intuitive BI in connection to internal application’s data cross functionality, CRM Dynamics and primarily certified in OnBase applications of Hyland.Relations management between an outsourced service provider’s users and the internal IT teams, as 1st/2nd line of support and an escalation between senior authorities across teams.

Basildon

Basildon

West Thurrock, Essex, United Kingdom

As Administration Specialist I designed, configured & analysed reports based on sales figures, store costs, point of contact for our Customer UK Contact Centre & more. Strong documentation, reporting and data analysis was a common daily/weekly task to improve and maintain goals set globally and nationally for the store.Consist relationship and working policy development between IKEA and 3rd party companies.Travelling training across UK branches for specified advance roles within Customer Relations and implementing new projects.Frequent use of the "Axida" delivery system to achieve and complete all service goals & tasks.Strong use of the SAMS system for customer complaints, returns and refund management.Leader/supervisor role responsibilities between my specialist tasks - ensuring staff management, escalation issues, team development, time management etc.Involvement in the project management of: Pick & Delivery service, Customer Relations "Super User" role, electronic scanner control.

West Thurrock, Essex, United Kingdom

Customer sales based role, implementing and trailing the new Pick & Delivery service as a part of the store sales development.Processing orders, sales based, customer facing, cross department ability with returns, home delivery service, customer returns service and more.