• Streamlines and creates documentation for new client on-boarding to confirm all work is complete and on time• Observes current processes and offers ideas and recommendations on how to best improve and document work flows and procedures• Documents all issues, work, time, communications, and solutions with technical team through internal reporting system• Ensures technical team are properly entering time and meeting quotas using daily metrics• Assists with handling client requests and issues as needed• Assists with managing and scheduling project work for Lead Technician• Invoices clients for work completed by technical team• Completes quarterly performance reviews of the technical team• Reports to CEO weekly on state of company operations

• Promoted within a year to assist in sourcing out defects, reduce scrap, and improve product quality• Sourced and reduced a common defect occurrence on product from 20% to 4% by implementing a new cleaning step• Streamlined defect investigations by utilizing statistical data analysis techniques and building defect trend charts• Performed daily assessments of first pass yield failures and investigated problem areas through data collection and review• Presented to department head weekly to determine needed manufacturing changes for product quality improvements• Assisted process engineers to improve product and process quality using RCA, SPC, and statistical data analysis• Communicated weekly with suppliers to determine needed improvements on manufacturing parts and tools• Performed detail oriented statistical analysis on product quality to identify areas to make process capability improvements• Built charts through Tableau to assist on-shift engineers to monitor defect levels and correctly respond to excursions• Learned SQL language to build product quality databases and run SQL queries to improve data collection

• Aided in the production of photomasks used in the manufacturing of semiconducting wafers• Worked twelve hour rotating shifts to meet manufacturing and cycle time deadlines for customer needs• Performed job-specific training at a fast pace to become proficient at safely running manufacturing tools in multiple areas• Completed engineering assignments to develop control charts and data collection methods for product quality assurance• Trained new employees to become certified at running tools safely and meet manufacturing needs• Assisted in startup of a cleanroom photomask manufacturing environment by helping vendors with tool installations

Development of Run-to-Run Process Control Model• Learned process control methodology and its application to semiconductor manufacturing in a limited timeframe• Applied self-learned concepts and theories from linear algebra to develop and test a new process control theory• Collaborated with more than ten engineers to successfully accomplish project goals and deadlines• Reduced tool maintenance time by two-thirds and increased tool throughput by successfully completing project objectives• Presented final project to upper management and intern team

Learning Mentor:• Facilitate learning in the following course subjects: CBE, Calculus, Physics, Biology, and Chemistry• Collaborate with other tutors to attend to the learning needs of up to 30 students• Strategize how to efficiently assist students in resolving questionsStudy-Group Leader:• Specialize in promoting international students' success in math and science courses• Cater to individual difficulties in adapting to American education• Overcome language barriers in learning environment on daily basis• Optimize studying efficiency by maintaining academic environment

Aquatic Fitness Instructor:• Supervised and instructed physical therapy and aquatic fitness sessions through water-based exercise routinesCustomer Service Representative:• Managed membership and sports registrations • Resolved escalated customer disputes• Mediated internal company conflictsSwim Instructor:• Coached private lessons• Led group sessions• Adapted to group dynamics for various age groupsLifeguard:• Assured safety and well-being of pool participants• Awarded Life Guard of the Month twice, nominated three times