Samuel Adam Jay Email & Phone Number

New Orleans, Louisiana, United States

New Orleans, Louisiana, United States

New Orleans, Louisiana, United States

Craftsbury, Vt, United States

Los Angeles, California

Supervise a team of Tour Designers and Sales Assistants.Implemented Microsoft Planner companywide.Provided upper management detailed monthly reports on sales, phone leads and TC to-do lists.Successfully completed a companywide survey accompanied with a detailed report taken from responsesBecame an active and vocal member of the P15 advisory board.Created a professional and successful Aptitude Assessment for hiring new staff which yields detailed results on a candidate's eligibility.Created a comprehensive and professional training manual.Created an organizational chart, Yampu department primary roles, and a full training & assessment schedule.A complete and professional onboarding manual.A complete assessment review document.An improved weekend welcome email that incorporates HTML.Created a Comprehensive Report on Operational Productivity.Continued involvement in Tour Designing and supporting the VP in many new VIP luxury client endeavorsImplemented the link between support staff and TCs to improve productivity.

Stowe Vt

Create custom tailor made itineraries using P15 in consultation with supervisor• Assist with evaluating itineraries including pricing received from third partysuppliers to ensure accuracy• Communicate product and price value with appropriate departments in supportof successful conversions• Confirm required services with third party suppliers• Assist with financial aspects of bookings according to company guidelines• Ensure all booking details are complete and accurate in accordance withdepartment guidelines• Ensure maximization of conversions by assisting supervisor with client followups when requested• Learn about our destinations in detail and work with the Product departmentand third party suppliers to learn about exciting new options available for ourclients• Meet or exceed established Yampu Service standards• Collaborate with appropriate departments to coordinate all client documents,and assist with guest/TA contact• When possible, assist on post tour issues to ensure guest satisfaction ismaintained• Sales projects as determined by Supervisor

Bristol, United Kingdom

Managing team of Call Centre StaffCustomer Orders/Refunds/Problem solvingStaff Training on IT systemsAccounts EntryContacting and interacting with suppliersHR Courses Undertaken: Job Evaluation: Contracts and Employment: Staff Appraisals and avariety of ACAS courses.

Bristol, United Kingdom

Bristol, United Kingdom

Barcelona Area, Spain