Attending to customer’ needs, clarify information and provide solutions and/or alternativesInforms customers by explaining procedures; answering questions; providing information and feedbackManaging OTRS TicketsReceive and sort incoming paymentsManage and track incoming paymentsManage account statusesIdentify inconsistenciesRegularly update accounts receivable databaseInform clients on their outstanding debts and deadlinesPost bills, receipts and invoices

Monitor all transactions in five(5 )states , on the Autoreg Platform.Identify potential risks and report anomalies to mitigate fraudulent activities.Collaborated with team members to maintain optimum levels of communication for accurate and timely task completion.Provide weekly and monthly reports to the management, showing transaction and variance analysis with graphical illustrations.