Samuel Arun Kumar Email & Phone Number

Hyderabad, In

Hyderabad, In

Hyderabad Area, India

Resolute B2B is a Lead generation company and an important aspect for any successful business, irrespective of its size and the domain it operates in. What’s more? Getting consistent and good quality leads need time, resources and above all top management’s bandwidth. This is where 'Resolute B2B' lead generation services can make a difference

Hyderabad Area, India

Consulting Sales Lead work Profile:• Determining client's business requirements and whether the products being considered are suitable• Attending initial sales meetings and meeting the client• Answering any technical questions, the client might have with the help of application development technical experts• Presenting the findings and recommendations to the concerned technical team and handover the same forimplementation• Participating in weekly project management review with Delivery Unit Heads, Sales leads, Onsite Program Managers andCustomer Relationship teams• Completing the assessment program by using in built tools and assets and recommend the findings through cost benefit &effort saving• Manage the sales consultants in producing sales through concept, Services and automation offerings

Hyderabad Area, India

Work Profile:• Led the ICR (Intelligent Call Routing, sales team) for over 2 and half years which require excellent communication skills andgood product knowledge related to the banks non-regulated products.• Lead and motivate a team of 15 CSEs to deliver enhanced customer experience.• Manage performance of the team to ensure that the PLAs for sales/error/losses/ etc are achieved.• Role requires good knowledge of account opening procedures, and to follow the compliance procedures while openingaccounts• Ensure that the team adheres to the audit and compliance requirements of the bank.• Based on the tools and MI available, formulated plan for coaching and monitoring Customer Service Representatives withemphasis on areas like FCR (First Call Resolution) and ‘Selling-skills’, procedural and product knowledge for specificproducts and namely Customer satisfaction.• Create an environment that stimulates staff satisfaction and loyalty and maintain Employee relation• Ensure that appropriate training/development plans are in place for staff.• Implement process improvement ideas to enhance the efficiency of the process.• Handel escalated calls and ensure that problem solving skills are demonstrated and resolve customer issues at first point ofcontact• Provided constant written and verbal feedback to CSE’s on an ongoing basis. This has helped in improving customer service,as constructive feedback is given simultaneously during one to one’s and while coaching CSE’s.