Samuel B.

Samuel B. Email and Phone Number

Senior Customer Experience Manager at Cubitts @ Cubitts
london, london, united kingdom
Samuel B.'s Location
London, England, United Kingdom, United Kingdom
About Samuel B.

Samuel B. is a Senior Customer Experience Manager at Cubitts at Cubitts. He possess expertise in sap crm, business to business, microsoft office, account management, social media and 22 more skills.

Samuel B.'s Current Company Details
Cubitts

Cubitts

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Senior Customer Experience Manager at Cubitts
london, london, united kingdom
Website:
cubitts.co.uk
Employees:
56
Samuel B. Work Experience Details
  • Cubitts
    Senior Customer Experience Manager
    Cubitts Oct 2022 - Present
    London, England, United Kingdom
    Reporting directly to the Founder/CEO and part of the Management team, I’m responsible for overseeing the success of the Customer Experience department. Key projects/responsibilities:• Leading and developing a team of 7 including a Team Lead and outsourced team • Full management of the department budget• Introducing innovative technology and systems including Aircall and Gorgias • Reduced tickets and volume by 25% through automation and AI• Implementing key SLA’s and KPI’s• Working closely with the Head Of Ecommerce to develop the CX roadmap and achieve an NPS of 84
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  • Fixter
    Customer Experience Team Lead
    Fixter Oct 2019 - Oct 2022
    London, United Kingdom
    • Leading and managing a multi-functioning Customer Experience team • Responsible for implementing and achieving ambitious SLAs and KPIs • Utilising analytical data to understand customer pain points and using this data to define new processes• Helping to launch various projects such as Live chat and customer NPS
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  • Fixter
    Case Manager
    Fixter Aug 2018 - Oct 2019
    London, United Kingdom
    View
  • Volkswagen Uk
    Case Manager
    Volkswagen Uk Sep 2014 - Aug 2017
    View
  • Bauer Media
    Sales Executive
    Bauer Media May 2014 - Sep 2014
    Peterborough, United Kingdom
    View

Samuel B. Skills

Sap Crm Business To Business Microsoft Office Account Management Social Media Customer Experience Administration Training Time Management Sales Customer Service Customer Satisfaction Customer Relationship Management Team Leadership Retail Mac Apple Software Digital Photography English Email Teamwork Microsoft Word Microsoft Excel Microsoft Outlook Salesforce Google Docs Google Analytics

Frequently Asked Questions about Samuel B.

What company does Samuel B. work for?

Samuel B. works for Cubitts

What is Samuel B.'s role at the current company?

Samuel B.'s current role is Senior Customer Experience Manager at Cubitts.

What skills is Samuel B. known for?

Samuel B. has skills like Sap Crm, Business To Business, Microsoft Office, Account Management, Social Media, Customer Experience, Administration, Training, Time Management, Sales, Customer Service, Customer Satisfaction.

Who are Samuel B.'s colleagues?

Samuel B.'s colleagues are Dhanush S Karkera, Lottie Hardman, Callum Bartrum, Alexandra Ouellette, George Grimwood, Florence Carlin, Cristina Herrero.

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