Samuel Baker Email & Phone Number

Jonesboro, AR, US

Manila, Arkansas, United States

Main IT tech for all 4 Arkansas locations, these are factory locations and house over 70 Wyse terminals as well as over 100 PCs. The wyse terminals are set up for RDP into 3 kiosk farm servers as well as set up in WMS. Take in tickets through sysaid and Teams chat. Handle active directory, Entra, Inutne, Kasaya, Exchange, Office 365, Yodeck, Printerlogic.

Remote

I handle tech support calls and tickets for Nordstrom. Calls come from agents and sometimes customers. These calls are about account issues or system issues. ServiceNow, Gladly, AST, UPS campus ship, Active Directory, Okta, Office 365, Vmware Horizon, CSP, Cisco anyconnect, Global Protect, Nordstrom.com/ca, Nordstromrack.com, Avaya, Slack, RTA, WFM, as.

Jonesboro, Arkansas, United States

I handled calls that come in the queue through Business ConneCT that come from Enterprise rent a car Helpdesk number. These calls are issues or tasks that deal with Telecom. I create on a site called Request It and also on Sales Force. I also do follow ups on these tickets and close them. We use the IP Office remote manager to login to Avaya phone systems.

Jonesboro, Arkansas, United States

I handled all the network issues and any computer issues at the restaurant and at the office. I created and managed an app for Twisted Foods for android and IOS, I have also created their database through QuickBase. I set up their email client through Outlook Exchange Online using their custom domain through Godaddy. I have used ConnectWise to remote into.

Jonesboro, Arkansas, United States

I handled check ins and check outs, and I answered the phones. I do evaluations on computers and run diagnostics. I also work on and fix computers back in the service area. I build computers for sale from scratch, and I also RMA for the entire business. I go onsite to residential areas and businesses working on networks and issues with computers. I also do.