Samuel Baker Email & Phone Number

Jonesboro, Ar, Us

Manila, Arkansas, United States

Main IT tech for all 4 Arkansas locations, these are factory locations and house over 70 Wyse terminals as well as over 100 PCs. The wyse terminals are set up for RDP into 3 kiosk farm servers as well as set up in WMS. Take in tickets through sysaid and Teams chat. Handle active directory, Entra, Inutne, Kasaya, Exchange, Office 365, Yodeck, Printerlogic, as well as many other systems. Not only do I handle tickets, but I also manage these systems. Besides tickets I work on many projects that have rolled out such as rewiring the building with CAT 6 and fiber, work on using a new ticketing system for the company, Digital signage, re-addressing one of the buildings, workstation audits, adding new software to the company portal as well as many other projects. I mainly take care of the 4 buildings in Arkansas, but also assist with Corporate in Main and our other office in Massachusetts. Experience in going from on prem to the cloud doing our one drive and Teams migration from a file server. We use Vsphere to get into our 41 servers, but mainly RDP into them when needed. Experience with our HP aruba switches and Fortinet APs. Setting up device configurations and rollouts.

Remote

I handle tech support calls and tickets for Nordstrom. Calls come from agents and sometimes customers. These calls are about account issues or system issues. ServiceNow, Gladly, AST, UPS campus ship, Active Directory, Okta, Office 365, Vmware Horizon, CSP, Cisco anyconnect, Global Protect, Nordstrom.com/ca, Nordstromrack.com, Avaya, Slack, RTA, WFM, as well as some other systems that I would manage and troubleshoot issues for. I also may need to remote into VM sessions to fix issues. For customers I would also sometimes need to merge accounts, password resets, clear wallets, as well as see issues with orders and either fix the issue or assign it to another team. When big issues arise we notify everyone and post to get the situation under control.

Jonesboro, Arkansas, United States

I handled calls that come in the queue through Business ConneCT that come from Enterprise rent a car Helpdesk number. These calls are issues or tasks that deal with Telecom. I create on a site called Request It and also on Sales Force. I also do follow ups on these tickets and close them. We use the IP Office remote manager to login to Avaya phone systems and make programming changes in the system. These changes consist of extension changes, call routing, Auto Attendants, Voicemail, Hunt Group, Gain changes, Button Programming and various other changes. We also help techs with installing and setting the systems up on the network with IP addresses for Vlan 50 and Vlan 90. I handle Digital phones, IP phones, and UCaas software. The UCaas software is through RingCentral using Avaya Cloud Software. When I use this software I add users and set up programming for them to get calls on their softphones. I’ve troubleshot several different types of phone brands, but exclusively logged into Avaya phone systems. I also set up orders when needed to get parts for branches. The team that I'm on handles all Telecom issues for the US, Canada, and Puerto Rico. I also use ConnectWise to remote into Techs computers to walk them through any changes onsite. I sometimes work remotely from home using a dock and a Meraki.

Jonesboro, Arkansas, United States

I handled all the network issues and any computer issues at the restaurant and at the office. I created and managed an app for Twisted Foods for android and IOS, I have also created their database through QuickBase. I set up their email client through Outlook Exchange Online using their custom domain through Godaddy. I have used ConnectWise to remote into any of their computers and monitor the systems. I have implemented apps within QuickBase to enter data for their meal prep tickets and various other data. I managed many devices including computers, routers, printers, POS equipment, NAS device, and two networks. I created backups on our NAS device for all their computers. I’ve created Ingredient labels and do the macros for the meals part time.

Jonesboro, Arkansas, United States

I handled check ins and check outs, and I answered the phones. I do evaluations on computers and run diagnostics. I also work on and fix computers back in the service area. I build computers for sale from scratch, and I also RMA for the entire business. I go onsite to residential areas and businesses working on networks and issues with computers. I also do cabling when needed. I work with the sales side of the business and with the service side of the business. I am also a closer for the store. I work on Saturdays by myself and run the store. When needed I handle our EBay and Amazon accounts along with Purchase Orders.