Endpoint Analyst
CurrentOn-Site Embedded Technician:- Managing Windows 10 Installations- Providing First Contact Issue Triage- Software Support for range of Office 365 Products- Microsoft Surface Laptop/Surface Pro Device Support- User Account Creation and Management- Azure Authenticator/DUO Authenticator User Induction/Setup- Remote and OnSite User IT Inductions- Management/Clean-up/Reorganization of Comms (Server) Room- Setup of temporary Office Space IT Equipment- Fielding End User questions and queriesTracking of Tickets through ConnectWiseManagement and Referencing of knowledge base articles in IRISUse of multiple Remote Desktop Programs (CT Sapphire, N-Able) for Remote Troubleshooting