• Drive allocated productivity projects to support the achievement of the Workforce Systems Program (HCM, HR, Payroll)• Analyse performance, identify impediments and develop solutions in relation to efficiency and productivity improvement projects to ensure milestones and KPIs are achieved• Provide project management expertise in terms of project scope, planning and management to local project leads• Monitor risks and project progress, assist in removing project barriers or delays, establish and monitor KPIs and ensure effective communication is maintained by leads with key stakeholders regarding project intent, progress and outcomes• Lead a number of strategic projects and undertake all activities typically related to project and change management• Apply high level business analytics to issue identification and solution development• Manage the project life cycle, defining requirements, project roadmap and project positioning• Provide strategic advice including project performance analysis andimprovement initiatives• Negotiate and persuade a range of parties to engage and support change management practices for the broader interests of the organisation

• Lead the project delivery of a suit of rostering applications to multiple local health districts / agencies by overseeing the scope, time, cost, quality, human resources, communications and issue and risk management• Manage a cross-functional team of 5 to implement HealthRoster to several organisations• Develop standardised implementation processes & practices across the Program• Manage customer expectations on project development within a fast paced, agile environment• Identify, analyse, evaluate and document all risks to the Rostering Program and associated projects • Review and implement mitigation strategies where necessary and initiate action plans to address areas of concern• Provide strategic advice including project performance analysis and improvement initiatives• Liaise with business owners and SMEs as required to advance implementation of efficiency reforms• Gather and analyse information on existing HR business processes in order to make change recommendations that seek to accelerate business performance• Provide business and stakeholder analysis and/or project management during all phases of a change project• Analyse and document requirements for enhancements to business processes• Develop improvements to team processes and procedures through change management initiatives

• Develop and maintain project plans and schedules for multiple implementations to deliver the rostering application within agreed timeframes, resources and budgets• Oversee key project activities delivered by eHealth including system configuration, training, testing, and transition to business as usual arrangements• Report on the progress of implementations, key milestones and dependencies and ensure the escalation and management of issues, risks and exceptions occur as required• Coordinate early engagement and planning session activities with customers to prepare them for the project• Build and maintain strong customer relationships

• Facilitate the investigation and resolution of application implementation issues• Lead rostering specifications data gathering and documentation• Contribute to the scheduling and management of a district wide implementation project• Develop several system configuration user documents• Provide support and strategies to progress local based change management initiatives specific to the HealthRoster implementation• Manage stakeholder and user education on rostering application requirements and benefits

• Coordinated the logistical support during the activation of emergency responses.• Developed user documentation to support the implementation of SHEMS & BCP Online.• Developed user scripts for functional usability testing• Coordinated the redesign of department processes e.g. documentation of incident reports, • Provided application support to users

• Managed workflow for a team of 25+ administrative staff over 4 teams• Trained new employees in PowerChart & eMR• Coordinated the development of procedure manuals to promote regulation awareness on the release of confidential information.• Performed quality review of all medical documentation data in Powerchart during the transition to electronic medical records.• Participated in clinical documentation quality improvement audits.• Responded to enquiries from doctors and external authorised bodies for reports and medical information.• Maintained a high level of customer service.• Provided relief for the HIS Manager as required.

• Played a key role in the successful culling project of more than 70 000 medical records in compliance with the QLD Information Privacy Act 2009• Trained new employees• Conducted regular clinical documentation audits.• Liaised with all department teams to implement a new medical tracking, scheduling and retrieval process that resulted in the reduction of missing medical records