As an Enterprise Solutions Architect, I am dedicated to addressing the needs of our key enterprise customers, particularly those in government and regulated sectors. I play a dual role encompassing both presales and professional services, which spans the entire sales and implementation cycle, from RFP preparation to the successful launch of the solution. This broad perspective provides me with a comprehensive understanding of our product market fit, business operations, and real-world customer needs.My core competencies include system integrations, IT infrastructure, cloud computing on Amazon Web Services (AWS) and Microsoft Azure, authentication, networking, backup and disaster recovery, cybersecurity, and compliance with regulatory standards and frameworks such as HIPAA, CJIS, DFARS, and NIST SP 800-53.Moreover, I play a pivotal role in product development by maintaining close collaboration with our Product and Engineering teams, providing them with practical feedback on product features. Occasionally, I also support our Legal team by conducting technical reviews of complex contracts. Constantly on the lookout for improvement opportunities, I strive to streamline and automate processes, both for our customers and within our organization.

• Conducted requirements gathering and business process analysis for large clients in the government, higher education, and manufacturing sectors.• Designed and implemented custom ECM solutions for customers to fit their use cases• Designed and led internal project data analysis project to gain insight to improve internal project management practices• Built a library of Transparent Records Management utilities for customer use• Prepared and presented classes on system performance tuning to attendees of our annual international conference (~2,800 attendees).• Conducted process analysis interviews with customers to learn their ECM and process automation use cases

• Several projects including development of spatial mapping of an indicator of health status and development of a new choice based approach to determining musical preferences. • Took the lead role on research project focused on identifying leaders in networks of online communities. Initial results were promising enough to garner subsequent project funding. • Made presentations to project’s two industrial partners, Pure Profile and Salford Systems.• Solved challenging technical problems with the aid and collaboration of Salford Systems, who provided the research team with high level statistical modeling expertise.