Samuel Daniels Email & Phone Number

Berlin, De

Berlin, Germany

Accra, Greater Accra Region, Ghana

• Configured and managed Active Directory, DNS, and File server.• Installation, management, and maintenance of network infrastructure (LAN, WAN, VPN and Access Points and Firewalls)• Setup and administered Office 365/Exchange mailboxes on end-user computers.• Delivered local and remote Tier 1 IT support for hardware and software to company personnel.• Served as the first point of contact for incoming technical service calls and emails.• Auditing of ICT system and updating policy• Supervise and manage IT projects.• Work with external vendors for support of end-user hardware or software• Worked with procurement in the acquisition process of end-user hardware or software purchases.• Diagnosed, repaired, and maintained all reported hardware and software issues of servers, end-user computers, and mobile devices (iPhones)• Updated the organization's website via WordPress CMS.• Maintained accurate inventory of owned and new equipment to support the availability of replacement parts when needed.

Greater Accra Region, Ghana

• Installation of Operating Systems and application software (Windows OS, macOS)• Configure Office 356 / Exchange mailboxes on user computers.• Deploy and administer end-users' MacBook and iOS devices.• Troubleshoot and resolve hardware and software issues.• Configure and manage backup using Apple's inbuilt Time Machine backup software.• Troubleshoot hardware issues and worked with service providers to facilitate repairs for end users.

Accra, Greater Accra Region, Ghana

• Setup and administered end-users' MacBook and iOS devices.• Setup and administered Office 365/Exchange mailboxes for end-users' Apple devices.• Created backup and restore points for Apple devices.• Diagnosed and repaired hardware of user's apple products (MacBook, iPhone)• Troubleshooting and resolving technical issues related to application software for Apple devices.

City Of Johannesburg, Gauteng, South Africa

• Conceptualize with a website development team to collate feedback to improve website design.• Liaised with Development team to develop design concepts with user interface, experience, and wireframes (UI/UX) for three (3) corporate websites.• Liaised with development team to revamp corporate websites.• Ensure secured back-up of all site content is created.• Work with development team to understand website goals, and then construct a timeline for site completion.• Ensure Routine website content updates and maintenance are undertaken.• Work with development team to review mockups for websites and ensure they align with the brand image of the organization.• Redesigned websites to enhance the navigation and improve visual appeal.

Tema, Greater Accra Region, Ghana

• Administered and troubleshoot Active Directory, File services, and folder permissions.• Administered Office 365/Exchange mailboxes on end-user computers.• Liaised with the website development team for the development of the corporate website (lynchcapitalgh.com)• Trained end users on new or enhanced IT processes (Windows OS, Microsoft Outlook, Word, PowerPoint)• Administered remote desktop support to end-user computers using (TeamViewer, AnyDesk, MS Remote Desktop)• Participated in the procurement process for the acquisition of end-user computers and software.• Assisted employees with various types of technical issues via email, live chat, and telephone.

Tema, Greater Accra Region, Ghana

• Installed and managed the network infrastructure.• Deployed and administered Office 365/Exchange mailboxes on end-user computers.• Installed macOS, windows OS and application software for end user computers.• Liaised with procurement for the acquisition of desktops/laptops computer, software and other peripherals for end-users.• Diagnosed, repaired and maintained all end-user computers and software issues.• Replaced faulty or damaged network hardware components to improve performance.

Accra, Greater Accra Region, Ghana

• Provided front-line macOS, and iOS technical support to customers• Trained customers on the use of Apple Devices (macOS and iOS)• Troubleshot and resolved issues related to customer's corporate emails configuration and Active Directory• Installed, Diagnosed, and repaired hardware of customer's apple products (MacBook, iMac, iPhone, iPad)• Proactively supported customer by spotting trends and predicting customer needs• Provided on-site apple technical support service for corporate organizations.• Coordinated installation of updated computer programs and systems.

Accra, Greater Accra Region, Ghana

• Installation, configuration, and troubleshooting of operating systems (Windows, Linux)• Assigned end-user computers to respective domain (Active Directory)• Assigned computer to files sharing services and other network resources• Configured and troubleshoot network switches, routers, and Access points• Replaced hardware components of end-user computers.

Takoradi, Western Region, Ghana

• Explained the concept and benefits of Creating National Wi-Fi Hotspots to the Management of Hotels, corporate organizations, and Tourist sites. • Signed up contracts for the National Wi-Fi Hotspots Project in the Western, Central, and Greater-Accra regions of Ghana, my team achieved 150% signed up contracts.

Msc, It Security Management

Bsc. Business Computing And Information Systems

Ccna Certificate, Ccna

Advance Diploma In Computer Studies