Samuel Ditto Email & Phone Number

Provo, Utah, United States

Provo, Utah, United States

Provo, Utah, United States

Provo, Utah, United States

• Managed $2.7 million in revenue from 560+ projects while maintaining an average 4.9/5.0 CSAT
• Improved employee satisfaction by 12 points through Salesforce automating OOO coverage tasks
• Saved PM team ~75 hours per week by automating manual, intensive taskKey Skills Required: Qualtrics, Salesforce, Mavenlink, HTML, JavaScript, CSS, Excel VBA, Set &Manage Expectation, Client De-escalation

Provo, Utah Area

• Managed $1.6 million in revenue from 490+ projects while maintaining an average 4.7/5.0 CSAT
• Reduced project set-up time by 6% for our team of 40+ employees, saving ~25K per month
• Planned team activities to foster team culture and inclusionKey Skills Required: Qualtrics, Salesforce, Mavenlink, Set & Manage Expectation, Written & VerbalCommunication

Orem, UT

• Reduced deliverable iterations from 13 to 4 by creating an end-to-end project work flow within Jira
• Managed expectations and prevented scope creep by drafting 200+ creative briefs and requiring sign-off
• Improved project satisfaction by implementing new, standardized status reports for key stakeholdersKey Skills Required: Photoshop, Illustrator, InDesign, Premiere Pro, After Effects, Jira, HTML, CSS,Bootstrap, written.

USA

• Eliminated 80% of quality assurance test time by analyzing product performance data
• Decreased product returns by 33.9% by developing a new standardized QA testing process
• Set and achieved a minimum of 120% of manager-approved goals week over weekKey Skills Required: Python, Excel VBA, six sigma, statistical analysis, written & verbal client communication

• Consult BYU Career Services on best practices in research, methodology, and sampling within Qualtrics
• Discovered substantial user experience gap (67.9%) and currently researching data-driven solutions
• Manage timelines, expectations, and deliverables for team of seven students and university employeesKey Skills Required: Qualtrics, Pivot Tables, Tableau, Adobe XD, Design Thinking, statistical analysis,written &.

Kaysville UT

• Provided daily assisted living care for the most violent case of autism in the state of Utah
• Learned quickly how to deescalate patient when in stressful crisis
• Planned, implemented, and reported patient’s behavioral plan through proper chain of command

Provo, Utah Area

• Chosen for promotion over 20+ other applicants as a result of strong student and teacher ratings
• Trained groups of 100-250 students weekly on effective communication and time management
• Interviewed 500+ teacher applicants and provided recommendations to hiring committeesKey Skills Required: written & verbal client communication

Provo, Utah Area

• Rated in the top 10% of teachers for student progress and satisfaction
• Enabled students to track and measure their growth by setting goals
• Adjusted teaching curriculum to fit individual needs, wants, and understandingKey Skills Required: written & verbal client communication

Master Of Science - Ms, Information Systems

Bachelor'S Degree, General Studies

• Awarded first place in design thinking competition out of 100+ students (2019) • Additional skills learned: C++, SQL, Database ERDs.

Education record