• Communicates acceptably with both technical and non-technical colleagues, sharing knowledge and insight.• Works independently to integrate systems and solutions, triage issues, and prioritize tasks• Collaborates in administering databases and network infrastructure• Automates integration with patch management and security/reporting infrastructures.• Produces detailed documentation and diagrams regarding the solution being integrated.• Provides key input to the CDM and DHS Change Management processes.• A highly technical “Jack of all Trades”. SME in one or more areas, able to learn and adapt to new challenges and technologies.

• Serve as the main technical point of contact between the contract and government on an agile delivery team• Assist in the implementation of the upcoming Workforce Central project, as the main technical integrator working with vendor and customer to establish, configure, and operate Workforce Central as a data interchange and transformation engine between existing systems• Establish Client-Certificate SSO on iPhones (currently functional on Windows Phones via Custom IIS Module)• Administer currently operational Dev/Test/Prod/DR web farms consisting of approximately 20 web servers running both IIS and Tomcat• Assist with the maintenance, troubleshooting, and operation of dev/test/prod MS SQL environment (SQL2012, currently in process of upgrading to SQL2016)• Working with agile development team on ad-hoc requests and routine administration/maintenance of servers• Analyze and resolve application, network, and server issues in support of this system• Be the main point of contact for diagrams, security documentation, disaster planning, etc in the as it pertains to recently-achieved DHS ATO (Authority to Operate).• Develop new (and modify existing as needed) SSRS reports used for manpower, quality of life, and payroll purposes• Assist in data transformation and interchange for both ad-hoc and ongoing import/exports with a variety of systems• Provide other lightweight documentation as needed

• Consult directly with client’s business users to identify project objectives and business requirements and with client’s users to identify technical requirements. • Advise client on configuration and implementation options based on best practices. • Prepare troubleshooting matrix for all Exchange mail flows. • Participate in customization design sessions with the client and project team. • Support solution installation, customization, testing and deployment, including preparation of test scenarios. • Act as a technical mentor for clients in transferring solution critical knowledge.• Participate in client relationship-building activities and support with pre-sales engineers.

• Analyze the business process of the applications and provide creative suggestions for implementation.• Demonstrated experience meeting with business users to discuss new systems/enhancements and has successfully translated those “human spoken” desires into functional specifications and design documents.• Perform coding and unit testing of all products and product features; test code, and created document deployment and installation tasks of software projects.

• Responsible for systems development life cycle of the INSCOM Decision Support System as well as INSCOM’s Core Database application, acting as Senior Developer to help define requirements and utilize industry standard methodologies. • With my understanding of INSCOM’s legacy applications, provide critical insight of how to create solutions for the customer based on new technology as well as the established business processes of the customer.

Technical Manager 2007 – 2010• Manage development, design, and integration of application software and hardware systems for a government program office.• Oversaw IT operational infrastructure and delivered technology resources to development projects.• Perform technology assessments to enhance operations and standardize services.• Develop standard software and hardware platforms and training programs, working with cross-functional teams to ensure that the systems provide the most effective and comprehensive services possible to the users. • Oversaw the design and development of web and Intranet sites in-house using cutting edge technology.Senior Systems Engineer 2000 – 2007• Engineer application, system and network security solutions to meet security requirements for varied operating environments.System Engineer/Administrator 1996 - 2000Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user technical requirements.

Manage technical services systems support vendors. Provide technical systems support to several locations within the customer base. Manage the installation of a new Point of Sale location and provided training with the systems to the store personnel.

Provide technical systems support to various UNIX-based accounting systems. Evaluate and recommend a Point of Sale (POS) solution for expanding and new retail locations. Provide technical support to 25 remote retail POS locations.