Coached a team of analysts with a focus on education and engagement to create ahead-of-the-curve collections through successive rate adjustmentsCoordinated international and domestic accounts receivable with cross-functional emphasisDeveloped agile actionability tracking and meeting management systems for regional leadershipCreated KPIs and accountability metrics for both receivables and training opportunities, while maintaining big-picture analysis philosophiesProvided key reporting and reconciliation to global leadership in Asia, Europe and Latin AmericaTrained analysts in collection methodologies while curating information sharing platforms for best practices and talent strengthening

 Billing Coordination: Organized and stream-lined complex billing processes for international logistics involving 300+ terminals across five countries  Auditor Supervision: Managed a team of 6 employees resulting in increased auditing awareness and meaningful sample rates across 50,000+ bills nightly. Volumetric/Income Projections: Developed models to reflect meaningful growth in key areas for resource allocation based off of historical growth and industry trend analysis resulting in the successful on-boarding of new out-sourcing opportunities Policy Change Management: Consulted accounts receivable staff on new policies to ensure accuracy in critical financial areas as well as set into place communication items, follow-behind reporting and adherence enforcement.

Collections Accounting: Identified key accounts for enhancing informational awareness and pursuit for the Commonwealth of Virginia Court System Systems Analysis: Analyzed 5+ state databases for inefficiencies and optimum staff workflow in preparation of wage garnishments, assignment, and license reinstatement payment plans AR Reporting: Forecasted and assigned collections accounting projections based off of income/volume models and staff efficiencies allowing department to reach fiscal goals as set by executive branch/ department officials.

Collections Analysis: Managed the on-boarding and uniform collections guidelines across the Fairfax County Health Department, Department of Housing and Community Resource Development, Police Department, Community Service Board, and School Age Child Care (SACC), resulting in an increase of 3.5 million in revenue over a 12-month spanCitizen Engagement: Led direct engagement programs to increase citizen knowledge of collections practices in both consequence and corrective mechanisms to avoid further actions.Financial Reporting: Principal reporting on collections intake and financial projections to DirectorBilling Coordination: Developed majority of language, layout and managed distribution for 100% of all tax bills in Fairfax CountyMass Payment: Applied mass payment reconciliation for ~$2 Billion dollars in tax payments from mortgage lenders and individuals.