Samuel Ola Email & Phone Number

▪ Configured and documented architectural proof of concepts to identify and resolve bottle necks experienced by customers.▪ Managed continuous automation and enhanced script efficiency of processes such as real-time health checks, build jobs, and NTP time synchronization to improve overall systems monitoring by 5%.▪ Collaborated with project managers, developers, Ops, and QA on releases within specified plans and timelines, and reviewed daily deployments and discussed potential issues with Dev resources to reduce debugging time by 15%.▪ Provisioned servers for new environments in global market of 30+ countries with infrastructure needs to improve product delivery by 10% and tested and resolved incidents in environments to ensure 99.7% applications availability.▪ Revamped ticket resolution process by creating KB articles and troubleshooting workflow documents to yield 30% drop in weekly ticket escalations from IT Ops team to DevOps team, freeing up time for DevOps team to handle more projects.

Austin, Texas Area

▪ Managed two critical shopping tools applications pivotal to 2M+ annual car sales in North America.▪ Liaised between customers and teams on SLA workflows, led troubleshooting calls, and coordinated resources for high priority systems outages to conclusively resolve outage issues and to direct post-outage review analysis of root cause.▪ Coordinated system integration and application decommission on non-viable applications to reduce cost by $500K.▪ Provided Ops support on deployment and security patching of applications during off-peak hours 5-10 times monthly.▪ Collaborated with Dev team to automate processes, increasing average incident ticket resolution by 10%.