Security Officer
CurrentPerform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment.• Maintain order in the hotel, dealing with the welfare of guests, and assisting with door lock problems. Coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. • Handle undesired conduct and potential violations of hotel policy as warranted for the security and safety of hotel guests, associates, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands. • Maintain radio contact with the Front Desk/Night Auditor at all times. • Use proper two-way radio etiquette at all times when communicating with other employees. • Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks. • Maintain and review daily activity log. • Maintain confidentiality with respect to guest and employee incidents. • Hold briefing with Guest Services staff both at the beginning and end of shift. • Check I.D. of visitors/employees as necessary. • Open secured areas for authorized personnel. • Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.). • Check lights and door locks. Investigate auto accidents/theft. • Respond to complaints. • Assist guests to their rooms or help guests enter their rooms. • Conduct room theft investigations. • Assist during medical emergencies.
