FINANCE / ACCOUNTS Preparing financial documents such as invoices, bills, and accounts payable and receivable System used; Sage Evolution ERP. Areas covered; General Ledger (cashbook batches, Journal batches Bank reconciliation), Accounts Receivable (accounts receivable batches, Postdated cheques due), Accounts payable, Inventory (Warehouse transfers, inventory item re-order level update, Return to Suppliers Warehouse IBT Issue/Receive, Order entry (Purchase Orders and Sales Order), Bill of Materials Manufacture process. Coordinating internal and external audits Entering financial information into appropriate software programs; Quick books, sage accounting Encoding accounting entries for data processing Preparing annual budgets Completing the year-end analysis Reporting on debtors and creditors Handling accruals and prepayments Managing monthly budgeting tasks Managing payroll Completing financial reports on a regular basis and providing information to the finance team Assisting with budgets Completing bank reconciliations Managing company ledgers Verifying balances in account books and rectifying discrepancies Verifying bank deposits

SALES Managing online platforms Responding to customer inquiries via phone, email and web-based platforms Escalating unresolved issues to appropriate departments Delivering customer support to more than 50 callers per day Updating customer accounts and system database with latest details Developing and actualizing customer service initiatives to decrease wait times Conferring with customers about concerns with products or services to resolve problems and drive sales Monitoring various systems and ensuring there is zero downtime Liaising with customers, management and sales team to better understand customer needs & recommend appropriate actions Attending sales site surveys and closing deals with client on different products Training new hires, with a strong focus on optimizing productivity and performance.