Samuel Gonzalez Email & Phone Number

Retained for extended period due to strong work ethic and positive mental attitude during 2018 DHS SLC office closure; provided valuable service till June end while working from home.● Initially invited back as a contractor at the DHS corporate office in Stockton, CA in September following an incident, contributing to significant projects such as reimaging and configuring all company laptops/desktops and migrating users off Citrix onto Amazon Workspaces. Demonstrated dependability and positive work ethic leading to a full-time employment offer.● Extended initial tenure to provide remote desktop support for Stockton, Fresno offices, and work-from-home employees due to high dependability and positive attitude.● Introduced mindfulness, coaching, and motivation strategies into IT support role, positively influencing company culture and improving user experiences.● Maintained consistent positivity and motivation within the team, enhancing overall performance and workplace atmosphere.● Successfully transitioned office operations to remote work during pandemic with minimal downtime, ensuring business continuity.● Demonstrated expertise in system administration by managing and maintaining Windows Server 2008, 2012, and 2016, a multi-server Microsoft environment, Active Directory, email server administration, and printers management, ensuring seamless IT operations and system performance.● Independently administered Salt Lake, Stockton, and Fresno office networks in collaboration with remote team members.● Successfully resolved end user domain, Citrix or VPN connectivity issues via Remote Desktop, VPN, Citrix, or TeamViewer.● Led software implementation projects, testing, configuring, and installing virtual machines, and training staff on new and existing programs.● Managed equipment lifecycle from procurement to decommissioning, making detailed recommendations for organizational improvements, integrations, upgrades, and cost-efficiencies.

See Delta Health Systems.

Network Administrator: Oversee corporate network, software and hardware assets for ~60 US retail stores, corporate headquarters. Personally resolve all tech problems in the company.Manage, maintain stability of and supervise corporate and store network. Upgraded entire company’s credit transaction processing from analog to TCP/IP with dial backup.Active Directory, domain controller and mail server. Administer security protocols. Perform and analyze all system testing.Technology advisor to CEO, CFO, VP of Marketing and IT and IT Director. Configure and install Cisco ASAs in retail stores, maintain or replace ASAs as needed.Train and supervise IT Support personnel. Task Force: Oversee all US sales/transaction processing. Ensure zero-failure transaction processing. Created process documentation and training book for Corporate IT procedures. Created training program.Forensic theft and embezzlement tracing through computer systems.Designed network architecture for stores. Built hardware assets, performed maintenance, backups and repairs. Traveled to store sites for infrastructure supervision and directed contractors during build-out and installations.Implemented multiple software upgrades with zero downtime for every US store.

Re-imaged, configured, & repaired Windows Servers and proprietary software on Windows-based registers.Directed on-site technicians or managers for correct installations to allow credit card processing at fuel centers and self-checkout consoles.Identified/Analyzed root causes of software and hardware failures; implemented solutions for better reliability.Repaired network and WAN connectivity problems.Assisted vendors with integration and configuration of domain controllers, DNS servers, routing and network.Resolved Electronic Payment problems, increasing company revenue.