FedEx Contractor

● Develop a personal relationship with the organization.● Meet with customers and understand their network freight needs.● Communicate these needs back to Werner and put nationwide sales force to work.● Drive truck to the given location with accumulated goods according to the order

● Production attendant – Removing Production form conveyor system in proper order and stack patterns for removal by clamp truck operators ● Robot operator – setup robots for proper stacking patterns and keep robots running along with trouble shooting robotic issues● Trouble shot and fixed overhead conveyor jams using scissor and boom lift.

Serves as Front Line Call Support for our Help Desk Support – Tier IProvide call support for internal customersProvide excellent client service while troubleshooting client issues via phone, remote tools and e-mail on Windows networked Enterprise desktop environment.Manage user account data in Active Directory, Exchange, and several lines of business applications.Escalate, coordinate, and collaborate support issues with multiple teams as necessary My 2nd roll was to help out the warehouse by using the yard dog truck to pull empty trailers away from inbound dock to a secure location and to also move empty trailers to docks that needed to be loaded for out bound pick up. I also had to keep track of how many empty trailers we had available and where they were located.

Sale Product

Perform Tier II and network support to the end user and techs at corporate office and other company locations.Perform network administrative duties such as A/D functions; adding and managing end users and permissions; network troubleshooting, service pack updates and nightly backups of data. Perform day to day end user computer and printer duties. Support the Mitel phone system and run reports. Troubleshot network connectivity issues and resolved email issues. Provided administrative support by setting up users in Active Directory on a VM Server 2008 R2 and setting up mailboxes in Exchange on a VM Exchange 2010 server. Manage permissions to files, folders and handle trouble tickets from end users. Conducted a self-audit of software licenses and kept track of all software licenses. Tracked computer inventory, ordered software and computers for new employees.· Deltek, Deltek Time and Expense, MPM, Winsight, Pervasive PSQL, Winsight Administrator, MPM Connect - installations and troubleshooting issues.· MS Office suites 2003, 2007, 2010, 2013, MS Project 2003, 2007, 2010, 2013. MS Access 2013 – Installations and troubleshooting issues.· Visual Studio Pro 2008,2012,2013 Installations · vSphere 5.0 and 5.5 – Using vSphere Client to access VM servers on the network.· O/S – XP, Vista, Windows 7, Windows, 8· Server O/S - Sever 2000, 2003, 2008 R2, 2012 – I have some limited experience working with these server operating systems.· Mitel Phone system – VOIP- Troubleshooting and setup of phone extensions and Mailboxes for users · Junos VPN Appliance – I am able to add and remove users from VPN Realms.· HP Switches - I am familiar with the interface on some models of HP switches and I am able to check and enable ports.· Active Directory - I am able to add, disabling accounts, manage permission to groups, folders and files.· Exchange 2010 – I have a working knowledge of how to add users into active directory through exchange and create Mailboxes·

Performed day to day Help Desk duties user PC and printer duties..· Installation of Microsoft Office 2010, Window’s 7, VC viewer, Adobe reader and various soft needed by end users. · Installation of Printers· Perform Microsoft windows updates as well as Microsoft Office updates and upgrades

Performed Tier II Network Support to field service and installation techs on audio, communications and video equipment for digital advertising on Harris proprietary window XP computer that is networked to Harris Servers through a Seven Eleven Switch and 861 Cisco Router to customers site. Provided quality assurance to customer satisfaction, for volume levels, time, date, weather and correct content for 6,000 customer sites for Seven Eleven. · Support Installation techs after a new installation to insure quality assurance, that all newly installed devices are working correctly and meet customer satisfaction. · Support field techs that have been sent out to correct a problem at the customer’s site help trouble shoot the problem using schematics diagrams and various type of tools such and VNC, script generators and assurance that all devices are pinging.· Perform routine test if there is a problem with the 861 Cisco Router · Perform routine sound level check for speaker and adjusting volume setting on the server using VNC to get into communication devices that run the digital ads to perform variety of test to update new content.

Performed environmental thermal testing and vibration analysis of assemblies and sub-assemblies related to opto-mechanical and electronic production hardware. Familiar with ISO 9000/9002 standards and practices.· Contributed input on testing process, resulting in procedure changes that corrected errors in procedure documentation.· Cut failure rate by more than half, saving valuable time and frustration, which helped meet production deadlines by changing thermal test of battery packs. · Demonstrated exemplary teamwork by working weekends and overnight on many occasions, resulting in meeting production goals and ensuring customer satisfaction. In this time, the company moved from worsted rated in product satisfaction and product quality to number one, resulting in the award of additional contracts.

Performed network administrative and project management duties such as active directory functions; adding and managing end users and permissions; network trouble shooting, service pack updates and nightly backups of data. Performed day to day end user PC and printer duties. Maintained company website, phone system and database updates/reports.· Coordinated and oversaw the migration project from Windows NT server to Server 2003 ensuring data integrity, with minimal down time for the company and end users.· Coordinated and oversaw the migration from Windows 98 to Windows XP for end users, resolving many peripheral device problems and allowing a faster and more efficient work environment.· Created technical process documentation to ensure consistency, save time and prevent future errors.· Initiated creation of process plans across departments including Purchasing, Stock Room, Building Maintenance and Technical Library.

Performed network administrative and project management duties such as active directory functions; adding and managing end users and permissions; network trouble shooting, service pack updates and nightly backups of data. Performed day to day end user PC and printer duties. Maintained company website, phone system and minor report generations.· Managed and performed network and end user responsibilities including rewiring network with shielded CAT 5 cabling, allowing faster and more efficient operations.· Created and managed highly functional and efficient company website that presented valuable information to customers and prospective customers, resulting phone calls and generating new business.· Created technical documentation of changes that had been made to ensure consistency and save time and prevent future errors.

Performed active directory functions adding end users and permissions. Installed computers, software and hardware for small or new companies.· Performed weekend support, allowing the company to work cost effectively and efficiently.· Created technical documentation of changes that had been made to ensure consistency, save time and prevent future errors.· Resolved user issues with minimal down time by effective troubleshooting of network and end user problems.

Performed day to day operations and oversight of Technical Publications department and library with over 100 technical manuals and required federal documents.· Created and performed technical documentation and procedures for Technical Publications department that standardized operations and allowed for organized, effective and more proficient system of operations, as well as faster turnaround time on product repairs, ensuring customer satisfaction and continued business.· Researched and found new vendor sources for technical overhaul manuals , saving the company $3-10,000 per manual.· Created and maintained effective database of all in-house manuals to ensure use of latest revision, which resulted in current documentation and passing audits by both customers and federal inspectors with no write-ups, interruptions or fines.