Samuel Holder Email & Phone Number

Springfield, Mo, Us

Springfield, Mo, Us

Austin, Texas, United States

• Develop and execute test plans to confirm developer requirements anddiscover defects in pre-released software.?•Create detailed reports of defects for development staff daily•Conduct compliance testing to ensure software meets regulatory and/orperformance standards or requirements•Test software for reliability, consistency, absence of product defects andcompliance•Test and verifies resolved defects to ensure quality control•Work closely with Retro Production and development staff to debugissues

Austin, Texas, United States

Austin, Texas Area

Contract QA II with EA.

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Austin, Texas Area

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Austin, Texas Area

• Enter and tracked defects using Hansoft bug tracking software.• Participate in daily company-wide play-tests.• Report weekly feedback to leads on project progress.• Contributed to daily feedback sessions with developers.• Work independently and as a team on assigned tasks.• Update and maintain designated Confluence pages.• Verified and regressed bugs in daily builds.

Austin, Texas

• Research and evaluate each customer’s account and situation to provide accurate information.• Common account issues (e.g. restrictions, limitations, below standard/seller performance) appropriate education and resolution to their specific concern.• Reliably follow up with customers on issues that were not able to be resolved during a single contact. • Troubleshoot and forward information on potential bugs to development team.

• Assist Customers with in-game, billing, and account issues.• Assist in the creation of workflows and database pages for use by employees.• Assist High Profile customers by going beyond the normal customer service expectations. • Review player reports of bugs, do preliminary testing to ensure the bug is present before reporting to proper channels to have issue resolved.

Austin, Texas

• Handle multiple online chats.• Assist co-workers with any questions pertaining to internal policies and procedures.• Continuing training of GM’s on AA functionality and process. • Investigate many aspects of account security from compromise to billing chargeback issues.• Policy and workflow creation.

Albuquerque, New Mexico

• Managing the day-to-day operations of a team of representatives handling customer inquiries and issues.• Insure client service, quality, and contribution goals, metric and associate satisfaction goals within the campaign are met.• Provide leadership and management to associates..• Coach and mentor representatives.