- Collaborates with investors, marketing team, and facility’s maintenance team to adjust the business model to be sustainable through a global health pandemic and other matters. - Develops new policies and trains current and new staff to create a safe and efficient workplace.- Processes weekly payroll for the business while forecasting future operational days to maximize inventory while keeping controllable costs to a minimum.- Maintains relationships with various vendors and local businesses in order to create a larger community outside of our physical property, resulting in increased revenue and decreased costs. - Recently managed several large capital investment updates to the facility in order to increase annual revenue with increased forecasted attendance.- Strategically plans out months ahead to provide purchasable inventory to ensure steady cash flow. - Assists daily with sales and customer service, resulting in highly-rated facility for customer satisfaction.- Uses Microsoft 365 platform regularly to communicate direction and information via Teams, Email, and SharePoint. - Developed and maintains current SharePoint and share drives for facility to improve staff workflow and distribution of information.

- Oversaw training of associates, including third-party training and staff certification.- Ensured all associates understood and complied with risk management protocols and emergency response procedures.- Wrote policies to create timetables for inspections and building upkeep.- Assisted with daily sales and maximized purchasable inventory. - Coordinated repairs and upkeep of the building, course components and climbing equipment with outside vendors as necessary.- Negotiated replacements for equipment and supplemental work with vendors upon discovery of errors.- Worked closely with Sales and Marketing to deliver special events to promote sales. - Initiated, tested, and supported changes that enhanced the customer experience and while reducing labor overhead. - Collaborated with the investors and General Manager throughout all parts of the initial project management of the final construction phase and business startup.

- Communicated with Customers, Sales team and Install crews daily. - Provided an exceptional tent installation experience for clients. - Directly controlled warehouse supply inventory and fleet maintenance of vehicles.- Attended events to handle any issues for customers in a timely fashion.- Site visits to provide quotes on the desired experiences for the clients.- Oversee onsite job safety standards for staff and risk assess load in/out of tents.- Created standard operating procedures for warehouse and set ups.

- Line managing cashiers and head cashiers.- Resolved customer service issues.- Ordered supplies for all departments in the store.- Performed open and closing duties for the store (locking up, reconciliation and report collection).- Directed facility staff in building upkeep and appearance.

- Oversaw and provided onsite project management for the opening of two new locations from the ground up.- Conducted annual personal protective equipment inspections. - Provided guidance and negotiated relationships with Local Park Partner.- Reviewed marketing initiatives and provided input for the head office marketing team.- Created, improved, and reviewed documentation around processes and risk assessments. - Worked with staff at various courses on hiring, training, and mentoring. - Managed accounts with vendors to source the best equipment prices. - Participated in a second "real world" crisis event that the company faced involving a second customer.- Supported the other members of the operations department with ad hoc support.- Reviewed and identified equipment and accident trends.