• Provides high-quality customer service in a fast-paced work environment.• Studied and memorized 75+ food and beverage items, in order to provide quality recommendations to 100-150 guests per night.• Maintains a clean, organized, and well-stocked bar area by managing inventory, wiping down surfaces, loading and unloading dishes, and replenishing fresh ingredients.• Handles and processes $3,000+ in transactions daily, including credit, debit, and cash payments.

(FORMERLY AEROTEK)Technical/Engineering Recruiter, Contract Talent Solutions• Attracted and engaged qualified candidates for technical roles in competitive fields, including health sciences and information technology.• Made 30-50 outbound calls per day, speaking to 6-12 potential candidates per day, and submitting 5 resumes to account managers per week.• Recruited candidates via a structured search process using established practices and in-house technology, as well as LinkedIn, Indeed, etc.• Advised and educated qualified candidates throughout the hiring process, from initial sourcing through the interview process.• Partnered with candidates, providing consistent contact and updates, answering questions, and ensuring open lines of communication.• Collaborated with account leaders to manage complex and sensitive matters, listening actively, documenting issues, and communicating effectively to ensure a high quality of service to the candidate, a successful candidate experience, and a positive outcome for the client.• Successfully transitioned to the Laboratory Sciences and Clinical Research team from Software Engineering, Cybersecurity, and DevOps in March 2022. Supported multiple managers during this transition, providing stability during a time of significant organizational transition. Volunteered for this change and embraced the opportunity to learn about the Health Sciences field.

• Solved complex customer problems on the phone and online, fielding 50-75 calls per day.• Resolved issues by ensuring complete information was available, maintaining positive and accurate communication, and providing a steady response to internal and external customers in critical situations.• Built strong customer service and professional skills through company- sponsored training programs and direct experience with customers.

• Participated with Columbus's Infant Mortality Task Force, working with local leaders to educate the community on safe sleep practices. Transcribed focus group interviews on contraceptive access in Columbus.