At Mind Over Matter (now owned by Hidden Trail), I worked closely with the CEO. Here's a list of roles and responsibilities I had: - **Oversaw daily operations** of the escape room, ensuring smooth customer experiences and operational efficiency.-**Worked with the city newspaper (Windsor Star)*" for advertising and promotion, greatly enhancing brand visibility and driving customer acquisition.- **Designed and implemented** creative escape room scenarios and puzzles, collaborating closely with the owner and design team to enhance guest engagement.- **Managed financial operations**, including budgeting, expense tracking, and financial reporting, ensuring accurate and timely financial management.- **Developed and maintained** custom software solutions using JavaScript to provide innovations and enhance the escape room experience- **Coordinated with cross-functional teams**, including marketing and customer service, to align technical initiatives with business goals.- **Managed social media presence**, creating engaging content and advertising new escape rooms, resulting in 50% increased customer engagement and brand visibility.- **Provided technical support and troubleshooting** for IT systems, ensuring the reliable performance of all technical infrastructure.- **Implemented process improvements**, increasing operational efficiency and enhancing customer satisfaction.