💎 “Keep It Short and Simple (KISS).” This is a communication strategy I use to keep things clear and concise by choosing words carefully when communicating with people, and by avoiding unnecessary words to help others understand better. ✔ Am a Business Performance Manager at MedSource Group Limited the leading Med Fintech Company in health supply chain in Kenya within the private sector. I oversee Strategy and Strategy Execution, Operations and Business Performance and Special Projects among others. I have a Master’s in Business Administration (Strategic Management) and hold a Bachelor of Science (Computer Science) plus a member of Computer Society of Kenya.✅ Throughout my career, I have achieved a high level of operational success working in different positions and have gained robust skills in Strategic Management, Project Management, Supply Chain Management, Digital & SME Lending, Budget and Performance Management, Growth Specialist, Stakeholder Management, Credit and Risk Operations. I leverage my skills and expand my responsibilities over time while growing into senior positions.☑ Excels in my communication skills and possesses the ability to achieve objectives effectively. I can work in a constantly advancing work environment with the skills gained to provide services and make a positive impact on the organization.
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Head Of OperationsQuest Holdings Limited May 2019 - Jun 2023Nairobi, Kenya• Monitored the performance of over 200 Credit Advisers against set standards.• Ensured optimal collection performance across all products i.e., Retail Banking/Saccos/MFI, Mobile loans, and Commercial and Government Helb loans with a portfolio size of Kes19B.• Established and maintained an environment that encouraged teamwork and individual efforts and ethical behavior. • Maintained appropriate staffing levels for the team and ensuring compliance with company policies for optimal ACR.• Developed and maintained a good relationship with the clients and maintained excellent customer care experience as per Quest Holdings standards.• Ensured that client performance reports were provided within stipulated time frames and in the desired format and quality.
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Operations Support ManagerQuest Holdings Limited Sep 2016 - Apr 2019Nairobi, Kenya• Co-ordinated debt management & collection operations for a KES 19B portfolio comprising leading banks, mobile lending institutions, Saccos, Microfinance institutions, Trade, communication, and utility service sectors. • Created customized collection strategies resulting in increased monthly revenue while reducing manpower expense.• Oversaw all vendor and client contract negotiations including pricing, volumes, and service level agreement details.• Established benchmark results for telephone service level performance, call handling time, call quality assurance, and customer satisfaction.• Coordinated 10 Supervisors and over 150 Debt Collectors while providing inbound/outbound call services to more than 70 clients.
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Senior Business Analyst - Barclays AfricaBarclays Jul 2010 - Jun 2016Nairobi, KenyaFocus Project – Outsourced Collections• Responsible for the overview of development, delivery, management, and improvement of process, workflow, control environment, resources, and results of the Barclays Africa External collection agency panel.• Provided leadership and support to the country Heads of risk/collections in identification, onboarding, operationalization, and result-managing in-country external collections panels.• Reviewed performance MI, cost management budgeting, and the economics of this collections channel to ensure the portfolios are managed profitably.Collections and Recoveries Performance Management• Ensured a consistent and high-quality execution of collection strategy through leading, motivating, coaching, and developing collections teams and staff.• Conducted an overview of countries achieving all KPIs (Key Performance Indicators) and obtained business-wide input to establish and deploy the most effective key performance metrics.Change management• Provided the necessary guidance and oversight for the effective transitioning of former ABSA-managed countries (Mozambique and Tanzania) into the Barclays collections framework.• Conducted weekly transitional calls and continuous engagement with the various risk and collections teams to ensure seamless change-over. -
Card Policy ManagerBarclays Dec 2009 - Jun 2010Nairobi, Kenya• Analyzed new and existing customers by using multiple tools such as customer financial statements, credit reports, market information, and an internal credit rating system to reduce exposure.• Engaged and negotiated with individual and corporate clients in financial distress and came up with solutions targeted toward maximizing their ability to meet existing financial obligations.• Conducted detailed monitoring and analysis of portfolio quality to influence business strategies such as customer segmentation, credit pricing, scorecard cut-off decisions, and existing customer management strategies.
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Management Information (Mi) AnalystBarclays Sep 2007 - Nov 2009Nairobi, Kenya• Engaged and negotiated with individual and corporate clients in financial distress and came up with solutions targeted toward maximizing their ability to meet existing financial obligations.• Provided guidance to a workforce of 90 by breaking down the bigger picture view to members and applying the right strategies for ease of implementation. • Ensured that the quality of execution delivered by the Collections team fully meets the needs of internal/external customers, laid out guidelines, and remains within Group Policy.
Samuel M. Education Details
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Strategic Management -
Computer Science
Frequently Asked Questions about Samuel M.
What is Samuel M.'s role at the current company?
Samuel M.'s current role is Operations Management Specialist | Strategic Management | Project Management | Supply Chain Management | Digital & SME Lending | Budget and Performance Management | Growth Specialist | Stakeholder Management | Credit Ops.
What schools did Samuel M. attend?
Samuel M. attended Jomo Kenyatta University Of Agriculture And Technology, Africa Nazarene University.
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