Samuel Maina Email & Phone Number

Nairobi County, Kenya

Receive cheques, money, debit and credit payments from clients.Solve any issues that pertain to the transactions.Answer all accounts- and banking-related inquiries.Follow company procedures to count and manage all the funds they receive from customers.Review loan application materials and closing documents for potential borrowers and check the accuracy of the informationAsk questions to loan applicants about their financial history and personal information to get a more accurate picture of borrowers’ suitabilityGather all appropriate paperwork and materials for loan application closing, such as tax forms, title documents, insurance information and loan termsEnter information about the loan details, the terms, the information from the application and the funds received into a computerized databaseVerify the details of the customer’s collateral when required in the loan application by interviewing the customer and researching informationCrosscheck customer financial and personal data by conducting credit checks and background checks and contacting employer and personal referencesCompose loan application letters, closing documents, forms, bank letters, requests for more information and other types of correspondence by using word processing softwareInform customers about loan terms and the repayment procedures upon loan approval and answer any questions about the process.

Nairobi, Kenya

Performing all warehouse laborer duties including picking, packing, counting, record keeping, and maintaining a clean area. Consistently maintaining picking/packing speeds in the 95th percentile. Picking all orders with 100% accuracy despite high speeds.

Nairobi, Kenya

My duties were voucher preparation, imp -rest preparation, invoicing in the IFMIS system, numbering, salary payment, P O matching the IFMIS system, imp-rest and voucher surrendering in the IFMIS system, general administration of the office among others

Nairobi, Kenya

specifically the accounts receivables where I did bank reconciliation, cash reconciliation and mpesa reconciliation. My current duties are Mpesa reversals, Mpesa reconciliation and EFT Card reversals and reconciliation, making mpesa reversals arise only when money is deposited in our tills and accounts by mistake or twice or the customer has done the wrong payment

Nairobi, Kenya

where I served at the customer care desk, receiving calls, attending to customer queries, issuing warranties ,coordinating the repair of goods returned for repairs, repairing gift vouchers and printing, Coordinating the delivery of goods to the customer once transport allowance has been paid, Making the customer feel comfortable while shopping, registering all queries raised by the customers and forwarding the to the relevant people, implement policies and procedures that optimize customer experience, prepare and submit daily, weekly and monthly reports related to customers care experience, handle any Ad-hoc customer related matters that arise and if unable to resolve immediately, escalate to the relevant persons, effective administration of customer loyalty card, disseminate new products, service information and promotional campaign to customer and ensure they are well versed on the same, ensure all incoming customer concerns received across all social media pages are addressed fully, following set customer service standards and ensuring adherence to scripts, processes SOPs and SLAs.

Bachelor Of Commerce - Bcom, Accounting And Finance

K.C.S.E