Samuel Mccarthy Email & Phone Number

Hitchin, Gb

Milton Keynes, England, United Kingdom

Team Leadership and Management:Managed a team of 8 at the HR Service Desk, showcasing leadership and coordination skills.Data Quality Assurance:Established automatic reports to identify and address data discrepancies, ensuring high data quality and proactive problem-solving.Service Level Agreement (SLA) Compliance:Ensured queries were addressed within SLAs, maintaining high service standards and customer satisfaction. Implemented escalation procedures for SLA breaches, demonstrating structured service management.Process Improvement and Automation:Utilised Power Automate and other Microsoft solutions to enhance business processes. Developed an electronic form for additional assignments not manageable through existing systems, demonstrating innovation in process improvement.System Security and Compliance:Ensured appropriate user access across the HR Management system (Electronic Staff Record - ESR) to maintain GDPR compliance, highlighting a focus on data protection and system security.Team Leadership and Management:Managed a team of 8 at the HR Service Desk, showcasing leadership and coordination skills.Data Quality Assurance:Established automatic reports to identify and address data discrepancies, ensuring high data quality and proactive problem-solving.Service Level Agreement (SLA) Compliance:Ensured queries were addressed within SLAs, maintaining high service standards and customer satisfaction. Implemented escalation procedures for SLA breaches, demonstrating structured service management.System Security and Compliance:Ensured appropriate user access across the HR Management system (Electronic Staff Record - ESR) to maintain GDPR compliance, highlighting a focus on data protection and system security.

Milton Keynes, England, United Kingdom

Automation and Process Improvement:Automated numerous forms to streamline processes, such as requesting agency cover for shifts, managing long line bank and agency bookings, and handling pre-employment health checks.Utilised Power Automate for creating basic to complex automation systems, enhancing efficiency in operations like mandatory training submissions and leaver processes.Authorisation and Approval Systems:Developed systems requiring multi-level approvals, including silver and gold authorisations for shift cover requests and HR and Finance approvals for bank and agency bookings, with higher-level reviews for agency engagements.Human Resources and Finance Integration:Improved HR functionalities, such as reworking HR Intranet pages for better navigation and functionality, and setting up automated occupational health checks for new hires.Integrated finance-related processes into automation systems, such as managing pay files and safer staffing reports through Power Query to save time and reduce manual effort.Data Management and Tracking:Implemented trackers for monitoring long line bank and agency requests, allowing services and HR to have oversight.Enhanced data handling and reporting capabilities, significantly reducing the time required to prepare and format reports.User Experience and Accessibility:Improved user experience by building chatbots for testing business use cases and enhancing the navigation and functionality of internal systems.Developed forms for various purposes, like annual leave management and exit interviews, making processes more accessible and reducing paper use.Actively engaged with stakeholders and process owners throughout the automation.Cost Efficiency:Focused on maximising the utility of existing systems to avoid incurring additional costs, demonstrating a strategic approach to leveraging technology for organisational efficiency.

Milton Keynes, England, United Kingdom

Leadership and Team Management:Headed three distinct teams: HR Services, HR Systems, and Workforce Information, demonstrating leadership and the ability to manage multiple functions simultaneously.Implemented team restructures to introduce new roles like apprenticeships, fostering talent development and ensuring a continuous influx of new skills.Process Improvement and System Implementation:Led the adoption of a new ticket management system and revamped the phone handling process to enhance accountability and workload monitoring.Spearheaded the transition from a paper-based expenses system to a digital one, improving efficiency and reducing manual work.Coordinated the tendering, onboarding of a new payroll provider, and the offboarding of the previous provider, ensuring a smooth transition and stakeholder satisfaction.Data Quality and Reporting:Focused on ensuring high data quality in processing by establishing standard operating procedures and user guides, highlighting a commitment to accuracy and consistency.Played a key role in writing and coordinating major reports and analytics for the Director and Board, ensuring data-driven decision-making.Cross-Departmental Coordination:Coordinated the three managed teams with other departments to ensure optimal workflows, demonstrating an ability to work cross-functionally and enhance organisational efficiency.Complaints and Escalation Management:Handled and resolved high-level complaints and escalations, including issues related to fraud and data breaches, showcasing problem-solving skills and a focus on risk management.Strategic HR Initiatives:Engaged in strategic HR initiatives, such as the introduction of an apprenticeship role, to nurture a continuous cycle of talent development within the organisation.

Milton Keynes, England, United Kingdom

Team Leadership and Management:Managed a team of 8 individuals at the HR Service Desk, showcasing leadership skills and the ability to oversee and coordinate a small team effectively.Data Quality Assurance:Focused on ensuring high data quality in processing by establishing automatic reports to identify and address data discrepancies promptly, emphasising a commitment to accuracy and proactive problem-solving.Service Level Agreement (SLA) Compliance:Ensured that queries were addressed within agreed SLAs, maintaining high service standards and customer satisfaction. Implemented escalation procedures for instances where SLAs were not met, demonstrating a structured approach to service management.Process Improvement and Automation:Utilised Power Automate and other Microsoft solutions to modernise and enhance existing business processes, such as developing an electronic form for additional assignments that couldn't be managed through existing systems, showing innovation and adaptability in process improvement.System Security and Compliance:Ensured appropriate user access across the HR Management system (Electronic Staff Record - ESR) to maintain GDPR compliance, highlighting a focus on data protection and system security.

Welwyn Garden City

Process Identification and Documentation:Focused on identifying and documenting processes that are suitable for automation, indicating a strategic approach to enhancing efficiency and productivity within the organisation.Process Optimisation:Emphasised looking at ways to improve or streamline processes before automating them, showing a commitment to not just automating but optimising workflows for maximum efficiency.Stakeholder Engagement and Communication:Involved in presenting automation solutions to less technical colleagues to garner support and buy-in for automation projects, demonstrating the ability to communicate complex technical concepts in an accessible manner.Automation Implementation:Utilised tools like Blue Prism Cloud and Power Automate to implement and deliver automation solutions, showcasing technical expertise in leading automation platforms.Impact Analysis and Reporting:Responsible for identifying and demonstrating cost and time savings, along with improved customer service, through automation, highlighting a results-oriented approach with a focus on tangible benefits.Collaboration and Liaison:Liaised with multiple stakeholders and external organisations to ensure service delivery, indicating strong collaboration and interpersonal skills to manage relationships and coordinate efforts across different groups.

Welwyn Garden City, Hertfordshire, United Kingdom

System Leadership and Technical Support:Took the lead on managing the HR Management System and the Expenses System, demonstrating expertise and responsibility for critical HR information systems.Provided technical support for other systems within HR, showcasing a broad technical skill set and a supportive role in ensuring the smooth operation of HR technologies.Data Management and Reporting:Played a key role in compiling data for reports on both a local and national level, indicating a significant contribution to data analysis and information dissemination.Automated 20 standard reports, enhancing efficiency and reducing manual effort required for report generation, which shows a strong focus on leveraging technology to streamline processes.Expanded reporting capacity by automating additional reports, further illustrating your ability to improve operational efficiency through automation.Collaborative Leadership and Innovation:Chaired the regional reporting group for NHS HR, providing a platform for sharing ideas and presenting changes that could be escalated to the national group. This demonstrates leadership in fostering collaboration and innovation within the HR community.

Fulbourn, Cambridgeshire, United Kingdom

Bedford

Bp Oakfield - Hitchin

BP Oakfield Meeting The needs of the service.Trusted to take on more complex roles such as leading the shift in the absence of management.Taking the initiative to ensure a good flow of operations and sales on site.

London, United Kingdom

System Efficiency and Data Management:Improved task efficiency, particularly through the use of DataLoad.Updated employee records, including personal and contractual information, on the Trust's HR/payroll system (ESR).Audited data quality monthly to ensure accuracy and proposed changes to address discrepancies.Reporting and Analytics:Prepared ad-hoc workforce reports for HR and managers, suggesting content improvements.Generated reports for Directors and senior management on specific topics like sickness and turnover.System Administration and Support:Served as the systems administrator for the Trust’s time and attendance system (RosterPro).Offered expertise on RosterPro, acting as a liaison for resolving queries and supporting its further rollout.Liaised with the software supplier for upgrades and worked with payroll for system verification.Stakeholder Engagement and Communication:Worked closely with managers to promote the system's usage and benefits.Responded to queries promptly and professionally through various communication channels.Compliance and Policy Administration:Compiled data for the Francis report submission on a monthly basis.Acted as a Registration Authority for smartcard printing and changes according to policy.General Administration and Process Improvement:Participated in a multitude of administrative functions, including maintaining data for over 4,000 staff.Streamlined operations and introduced time-saving measures, such as using DataLoad for updating employee emails.Supported non-administrative staff, like nurses, in admin tasks to allow them more time for their primary roles.

Bp Oakfield - Hitchin

BP Oakfield Meeting The needs of the service.Trusted to take on more complex roles such as leading the shift in the absence of management.Taking the initiative to ensure a good flow of operations and sales on site.

Ba (Hons) Business Studies, Business Administration And Management, General, 2:1

Cipd Foundation Certificate In Human Resource Management

Foundation Degree, Business With Accounting

Studied for a Foundation Degree in Busness and Accounting.

Education record

3 A Levels