• Assist viewers through phone/or chat about account management, billing issues, content and basic application navigation. • Providing support in troubleshooting devices that are compatible to the Hulu application.• Give accurate and real-time responses to viewer inquires.• Quarterly Performance Award in October 2019

• Real passion for customer service and ownership of customer experience including comprehensive issue resolution.• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of Apple products including desktops, notebooks, cellphones, tablets, and associated peripherals. • Able to effectively tailor communication and style to different audiences.• Explain product features and benefits for Apple customers.• Inspect all equipment for proper functioning before setting up in a meeting room; maintain orderly appearance in all storage areas.• Maintaining a working relationship with vendors and venues.

• Responsible for safety and security of facility, furnishings, equipment, guests, and employees; relay all pertinent information/issues to staff members as appropriate. • Complete all daily event set-ups, technical requirements, furniture, and equipment. Assist with daily event management, to include unlocking meetings rooms, checking out equipment; maintain daily awareness of daily event schooled and all related information. • Inspect all equipment for proper functioning before setting up in a meeting room; maintain orderly appearance in all storage areas.• Maintaining a working relationship with vendors and venues.

• Answering customers concerns or questions about how to use their AARP membership card.• Emailing or mailing paperwork regarding customers' accounts benefits with AARP and United Health Care.• Selling promotional products and assistance to specific customers who need it.• Demonstrated mastery of customer service call script