• Toured apartments to interested prospects while maintaining a closing rate above 20%• Facilitated leasing processes from initial tour to move-in including the collection and completion of all associated documents and materials• Served as in-house customer service to all residents and future residents in order to maintain positive ratings and reviews• Assisted in collections and cash handling procedures as part of a two person team

• Facilitated guest check-ins and –outs using Wyndham-specific technologies• Ensured guest safety by following departmental protocols and SOPs• Worked to resolve guest issues in a timely manner and follow up to ensure guest satisfaction• Qualified guest check-ins for sales eligibility while providing concierge services for the resort and surrounding areas• Booked eligible guests for sales presentations at satisfactory conversion rates with the highest show-rate in the department• Provided follow-ups for prospective tours to further boost team conversion ratios while managing back-of-house support for the team• Worked closely on a team that consistently exceeded site records and regional goals

Executed administrative tasks related to desk functions regarding accurate record keeping and management of keys and nightly duty logDeveloped communication and crisis management skills related to possession of illegal substances and mental healthhttp://housing.unc.edu/employment/resident-advisor-ra/description

• Worked in various customer-service based capacities in shifting locations around the resort campus• Was responsible for balancing cash drawer at the end of each shift and securely transporting the cash back to the front drop box each day• Responsibly managed both keys for various company buildings and vehicles• Kept an accurate log of and sold key cards to various resort amenities

• Worked in various customer-service based capacities in shifting locations around the resort campus• Was responsible for balancing cash drawer at the end of each shift and securely transporting the cash back to the front drop box each day• Responsibly managed both keys for various company buildings and vehicles• Kept an accurate log of and sold key cards to various resort amenities

• Worked on a project-by-project basis towards the completion of a finished product• Ran local errands to both purchase and transport objects between jobsites• Moved furniture in and out of houses in accordance with open-house and contract deadlines