Samuel M. Email & Phone Number

Boise, Id, Us

Boise, Id, Us

Boise, Idaho, United States

Currently working as an Sales and Management Trainee Program at Consolidated Supply Co., gaining hands-on experience across all departments, including operations, sales, and management. Some of my responsibilities and contributions to the company involve:- Learning and exploring each department of the company to gain deeper understanding of all the moving pieces- Identifying and implementing process improvements across departments- Collaborating with other departments to fix and automate problems- Enhancing customer experience through quality assurance practices- Working face to face and over the phone with clients to deliver expert customer experience - Streamlining everyday tasks to improve employee efficiency and minimize human errorThis is an 18-month program, along with my commitment to operational excellence and customer satisfaction, is preparing me for leadership roles within the company.

Boise, Idaho, United States

Eagle, Idaho, United States

During my Procurement Internship, I gained valuable experience in contract procurement processes with information and data management, working closely with both the Procurement and Financial departments. Some of my key responsibilities during the internship were:- Developed and implemented project trackers to improve visibility to show project heath and status, using project management skills to ensure timely delivery and execution.- Organized and optimized information systems, enhancing data management and usability within the procurement department.- Analyzed contracts with procurement metrics and supported data accuracy in data environments, contributing to both strategic and operational procurement processes.- Delivered data-driven presentations, influencing decision-making through insights and recommendations

Eagle, Idaho, United States

I was fortunate to work as a Business Analyst Intern at Blue Cross of Idaho. I worked closely with the Customer Service and Business Analyst teams to analyze and optimize business processes through data analysis and stakeholder collaboration. My primary project involved evaluating the customer service IVR system to identify pain points and propose actionable improvements. Key responsibilities included:- Leveraged SQL and data analysis techniques to gather and assess data, identifying opportunities to enhance the customer experience.- Generated reports and dashboards to promote data-driven decision-making and present insights to key stakeholders.- Managed cross-departmental communication, collaborating with teams from Customer Service, IT, and Business Analysis to align goals and expectations.- Conducted thorough research into the customer service IVR system, analyzed operational data, and presented findings and recommendations.- Created communication channels and managed stakeholder input to ensure clear and consistent collaboration.- Documented processes and workflows, identifying areas for process optimization and improving operational efficiency.

Boise, Idaho, United States

Applied strong written and verbal communication and negotiation skills to meet customer needs. Led strategic communication meetings to reach the $10,000+ weekly sales goal. Improved the customer experience by improving daily work functions via kaizen implementation. Utilized critical thinking for inventory management, warehousing efficiency improvements, and cost savings practices.

Boise, Idaho, United States

Top performer in a high stress, always changing, and fast paced environment. Used problem solving skills and critical thinking to enhance customer satisfaction.

Pleasant View, Utah, United States

Pleasant View Utah

Bachelor Of Business Administration - Bba, Business Administration And Management, General, Senior

Activities and Societies: Current VP of Alumni for Alpha Kappa Psi: Use project management skills to execute weekly and monthly events..

Bachelor'S Degree, Minor In Information Technology Management

Bachelor Of Business Administration - Bba, Certificate In Data Anaysis

Education record