Samuel Mcnamara Email and Phone Number

Made and received calls to and from current clients and potential new clients to help facilitate through the fan buying process. Managed account information, customer information, and a variety of other forms of documents in CRM. Input customer orders and built proposals for quotation in CRM. Also,recorded detailed customer information such as facility information and reaction to the call in CRM.

Collaborated with wholesale accounts to execute and fulfill coffee orders Oversaw the entire logistics process for wholesale orders, including inventory management, tracking, and deliveryManaged the production of all in-house coffee products, including beverages and merchandise

Tracked and fulfilled merchandise orders daily through Shopify while also managing the merchandise inventory. Organized the professional soccer team’s athletic gear and provided insight to trending products.

Designed and implemented weekly schedule and sports activity programming for over 15 children weekly. Provided the children with the opportunity to improve their golf and swimming abilities through daily activities. Responsible for campers’ safety and wellbeing while they engaged in camp activities and managed all camp policies were followed. Also acted as the primary contact for the campers' parents.

Assisted casino patrons daily with questions regarding slot machine gaming, operating functions, and payouts, including all jackpot payouts. Also, trained all new gaming attendants and was responsible for ensuring their knowledge of casino rules and regulations.

Assisted golfers and members during their rounds by providing advice on club selection, course strategy, and yardage. Provided exceptional customer service to ensure a positive experience for all golf players and course members. Also, communicated effectively with both membership and other staff members regarding any issues or concerns.

Packed orders with accuracy and attention to detail to ensure customer satisfaction across all purchases. Provided feedback on shipping process to company owner’s to boost efficiency and productivity of order fulfillment while also lessening company costs. Tracked customer feedback and shared with company owner’s to help inform new designs and product naming.

Attended The Sankaty Head Caddie Camp, a youth work and leadership development program, for a six summer span and accumulated over 400 rounds of caddying. Trained younger and new caddies on golf course etiquette and course strategy to increase overall experience for the club membership.