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Samuel Mungai Email & Phone Number
Manager of Operations
at
CCI KENYA
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Manager of Operations
Location
Nairobi County, Kenya
Company size
Who is Samuel Mungai? Overview
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Quick answer
Samuel Mungai is listed as Manager of Operations at CCI KENYA, a with 7709 employees, based in Nairobi County, Kenya. AeroLeads shows a matched LinkedIn profile for Samuel Mungai.
Samuel Mungai previously worked as Operations Manager at Cci Kenya. Samuel Mungai holds Bachelor'S Degree, Sustainable Tourism And Hospitality Management from Dedan Kimathi University Of Technology (Dekut).
Company email context
Email format at CCI KENYA
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CCI KENYA
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Profile bio
About Samuel Mungai
Young, Kenyan and Saved😇5 years experience in Customer Service/Experience and Operations Management having served 1 year as a Contact Center Agent representing Absa Timiza in 2018.Successfully led 7 accounts so far, both local and international brands with total headcount ranging from 5-350+ Agents i.e. Dlight Solar Company, Modern Coast Bus/Parcel services, USA-Based Spirit Airlines, Swvl, Bolt, First Assurance and currently serving as Mkopa Operations Manager within a BPO set up at CCI Kenya.Effective in managing all aspects of key accounts, delivering agreed work order targets while achieving contractual requirements and KPI's with teams working both on-site and remotely since the Covid-19 lockdown period.Proficient in data analysis, Excel/Power Point reporting and presentation.Professional background in the tourism and hospitality sector having previously worked at Karen Country/Golf Club and Lake Nakuru National Park, both in Kenya.Passionate about mental health, currently taking a course in counselling psychology at Kings Bible School in Nairobi.Disclaimer: Bass/acoustic guitarist with a passion in food preparation and consumption. Lol! 😂
Current workplace
Samuel Mungai's current company
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Cci Kenya
2 roles
Samuel Mungai work experience
A career timeline built from the work history available for this profile.
Operations Manager
Current•Establishing and maintaining client relationships•Effective management of all aspects of the account, delivery agreed work order targets while achievingcontractual requirements•Respond to Customer, Client, Agent and System related issues escalated by Team Managers•Driving operations to install a culture of leadership, development and mentoring across the team bycontinually evaluating and coaching Team Manager on performance, conduct and adherence to Clientprocesses and internal operating rhythm•Monitoring and developing performances strategies that are in line with both the business and clientexpectations•Defining and delivering the clients external by assisting in workforce planning to meet SLAs, KPIs andstrategic goals•Recommending and collating overtime for Agents, Team Managers and QA’s•Assisting Team Managers with corrective actions for repeat offenders and non-performers via theHuman Capital processes•Taking full commercial responsibility of the contact center operations to ensure that all targets areachieved and enhanced wherever possible
Oct 2022 - Present
Team & coworkers
Colleagues at CCI KENYA
Other employees you can reach at cci-sa.co.za. View company contacts for 7709 employees →
SK
Susan Kimani
Colleague at Cci KenyaNairobi, Nairobi County, Kenya
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JK
Jackline Komu
Colleague at Cci KenyaNairobi County, Kenya
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NT
Nonhle Tshabalala
Colleague at Cci KenyaDurban, Kwazulu-Natal, South Africa
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VO
Victor Ododa
Colleague at Cci KenyaNairobi, Nairobi County, Kenya
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KR
Khadija Ramadhan
Colleague at Cci KenyaNairobi, Nairobi County, Kenya
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KS
Kalkidan Shemsu
Colleague at Cci KenyaEthiopia
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SN
Sharleen Nyambura
Colleague at Cci KenyaNairobi, Nairobi County, Kenya
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NZ
Nandipha Zwane
Colleague at Cci KenyaDurban, Kwazulu-Natal, South Africa
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SM
Siphumelele Memela
Colleague at Cci KenyaDurban, Kwazulu-Natal, South Africa
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TM
Tamara Maiza
Colleague at Cci KenyaDurban, Kwazulu-Natal, South Africa
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Susan Kimani
Colleague at Cci KenyaNairobi, Nairobi County, Kenya
View →
JK
Jackline Komu
Colleague at Cci KenyaNairobi County, Kenya
View →
NT
Nonhle Tshabalala
Colleague at Cci KenyaDurban, Kwazulu-Natal, South Africa
View →
VO
Victor Ododa
Colleague at Cci KenyaNairobi, Nairobi County, Kenya
View →
KR
Khadija Ramadhan
Colleague at Cci KenyaNairobi, Nairobi County, Kenya
View →
KS
Kalkidan Shemsu
Colleague at Cci KenyaEthiopia
View →
SN
Sharleen Nyambura
Colleague at Cci KenyaNairobi, Nairobi County, Kenya
View →
NZ
Nandipha Zwane
Colleague at Cci KenyaDurban, Kwazulu-Natal, South Africa
View →
SM
Siphumelele Memela
Colleague at Cci KenyaDurban, Kwazulu-Natal, South Africa
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TM
Tamara Maiza
Colleague at Cci KenyaDurban, Kwazulu-Natal, South Africa
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1 education record
Samuel Mungai education
FAQ
Frequently asked questions about Samuel Mungai
Quick answers generated from the profile data available on this page.
What company does Samuel Mungai work for?
Samuel Mungai works for CCI KENYA.
What is Samuel Mungai's role at CCI KENYA?
Samuel Mungai is listed as Manager of Operations at CCI KENYA.
Where is Samuel Mungai based?
Samuel Mungai is based in Nairobi County, Kenya while working with CCI KENYA.
What companies has Samuel Mungai worked for?
Samuel Mungai has worked for Cci Kenya.
Who are Samuel Mungai's colleagues at CCI KENYA?
Samuel Mungai's colleagues at CCI KENYA include Susan Kimani, Jackline Komu, Nonhle Tshabalala, Victor Ododa, and Khadija Ramadhan.
How can I contact Samuel Mungai?
You can use AeroLeads to view verified contact signals for Samuel Mungai at CCI KENYA, including work email, phone, and LinkedIn data when available.
What schools did Samuel Mungai attend?
Samuel Mungai holds Bachelor'S Degree, Sustainable Tourism And Hospitality Management from Dedan Kimathi University Of Technology (Dekut).
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