Samuel Otin Email & Phone Number

Summerland

• Link computers to network and peripheral equipment, including printers and scanners.• Setup, install and configure computers in various business locations to support operations.• Explain technical information in clear terms to non-technical individuals to promote better understanding.• Respond to support requests from end users and walked individuals through basic troubleshooting tasks.• Conduct in-depth product and issue resolution research to address customer concerns.• Build and repair computers in promptly manner.• Update software versions with patches and new installations to close security loopholes and protect users.• Install countless motherboards, hard drives, memory, graphics cards.• Identify hardware issues cause by component failures using approved diagnostic tools.• Configure work stations, including all hardware, software and peripheral devices.• Upgrade laptops/desktops, improving speed and performance.• Remove malware and viruses from laptops and desktop systems using specialized software.• Confer with vendors to obtain replacement hardware or software and escalate more complex concerns.• Enhance operational efficiency and productivity by managing budgets, accounts, costs, and risks

Penticton

• Responsible for daily operations of IT department such as resolution of issues for hardware, software, network, surveillance, communications, etc.• Managing deployment and maintenance of hardware, phones, tablets, and network devices across plant.• Responsible for Active Directory, Office 365, multifunction printers, keeping equipment at peak performance.• Configure hardware, devices and software to set up work stations for employees.• Diagnose problems to accurately resolve wide range of technical issues.• Document all solutions implemented and support interactions in system for future reference and addition to knowledge base.• Courteously respond to telephone, email and in-person inquiries regarding computer operation, use and repair.• Load software, grant permissions and configure hardware for new employees as part of onboarding process.• Coordinate with IT teams to resolve advanced computer software and hardware problems.• Resolve problems, improve operations and provide exceptional service.• Conduct research, gather information from multiple sources and present results.• Prove successful working within tight deadlines and fast-paced atmosphere.• Inventory control, decommission of outdated equipment & purchasing• Achieve cost-savings solutions to project implementations• Work closely with team members to deliver project requirements, develop solutions and meet deadlines• Juggle multiple projects and tasks to ensure high quality and timely delivery• Provide excellent service and attention to customers when face-to-face or through phone conversations• Collaborate with others to discuss projects and improvement opportunities

The Pas, Mb

• Offered friendly and efficient service to instructors and students regarding use of learning technologies such as Videoconferencing, Desire2Learn, and Adobe Connect.• Handled challenging situations with ease. Used critical thinking to break down problems, evaluate solutions and make decisions.

The Pas, Mb

• Computing services to many, many home and business customers.• Assisted hundreds of computer users with technical issues remotely and at workstations.• Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.• Delivered exceptional level of service to each customer by listening to concerns and answering questions.

London, Ontario, Canada

• Successfully rebuilt and repaired donated computers for sale to low-income families.• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.• Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.• Completed troubleshooting of malfunctions and diagnosed issues.• Tested and installed motherboards, processors and graphics cards on desktops and laptops.

Madrid Area, Spain

• Performed on-site hardware and software support.• IT services, computer repair, user support.• Successfully troubleshooting of systems, networks, mail, and printers.• Responsibly managed Active Directory and Exchange Server for end-client.• Resolved problems, improved operations and provided exceptional service.• Carried out day-day-day duties accurately and efficiently.

Madrid, Community Of Madrid, Spain

• Carried out day-day-day duties accurately and efficiently.• Maintained excellent attendance record, consistently arriving to work on time.• Demonstrated respect, friendliness and willingness to help wherever needed.

Getafe, Community Of Madrid, Spain

Project: Design, Install, and Configure a LAN for new training centre• Completed before due date project of designing, installing, and configuring LAN for new training facility.• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.• Completed all paperwork, recognizing any discrepancies and addressing them in timely fashion.