Samuel Patrick Email & Phone Number

Detroit Metropolitan Area

• Increased year-over-year sales for region by 19.2% to over $3 Million• Recaptured former high-performing accounts after 30+ months of non-representation at CSR level• Drafted a comprehensive route plan for account servicing, matching visit cadence to individual account needs• Expanded into new market segments, such as municipalities, commercial fleets, resulting in nearly $100,000 per year in new revenue• Leveraged existing relationships with industry peers to cultivate new business in the automotive service landscape, opening over 20 new commercial accounts in 2021

Woodhaven, Michigan, United States

• Strengthened business relationships with existing customers by building personal relationships with purchasing agents, maintenance & property managers, and business owners in the trade, remodel, multi-unit property management businesses• Analyzed sales data from existing customers to identify opportunities for growth in add-on sales, capturing nearly $200,000 in “lost” sales during FY 2020• Delivered a year-over-year increase in gross sales of $800,000 in FY 2020, entirely from new business• Leveraged internal National Intergovernmental Purchasing Agency to identify new sales opportunities in the public and non-profit sectors• Coordinated with Territory Sales Manager to promote sales growth & profitability with market managedaccounts• Fostered a culture of workplace safety through peer mentoring and coordination of department-specific trainings as co-captain of in-store safety team.• Audited building material and lumber departments to ensure inventory accuracy and avoid roadblocks in order fulfillment

Detroit Metropolitan Area

• Increased sales of current business through targeting “bleed” accounts at each store; leading to a ~20% increase in comp sales (-11.1% to +8.8%)• Spearheaded the growth of new business by forging National Account relationships with both Firestone Complete Auto Care & Sears Automotive Repair in the Detroit market• Orchestrated growth into new market sectors by leveraging previous experience in fleet and commercial truck service, leading to the onboarding of the Detroit USPS Motor Vehicle Repair Center, Detroit Public Schools Repair Facility, and the Taylor Public Schools Transportation Repair facility• Consulted on sales of all shop equipment in Detroit market as Captain of the Equipment Sales Team• Mentored new members of Commercial Sales team at both the store and regional levels• Met or exceeded territory gross sales goal in 20 of 22 periods and gross margin dollar goal in 19 of 22 periods

Lincoln Park, Michigan, United States

• Spearheaded the creation of two successful commercial parts programs at then-new store locations in Canton and Lincoln Park, MI• Strengthened relationships with existing commercial customers by refocusing efforts upon delivery optimization and part procurement• Diagnosed pain points with past commercial customers to identify previous organizational shortcomings, build rapport, and recapture lost business• Analyzed customer sales data to overhaul store product mix, thus reducing lost sales and delays due to inventory and procurement roadblocks• Expanded business into fleet management and commercial truck sectors through the utilization of “second source” suppliers to expand product offerings• Increased same-store sales by nearly 44% (from $1.6 annually to $2.3M annually) over a 36-month period (2013-2016)• Exceeded 2014 targets by 118% in total store sales (second in district), 133% in commercial sales, resulting in store #8589 being highest in district for controllable profit vs. plan (121%)• Mentored team members, both at management and entry levels, on the importance of a “customer first” sales model• Unified staff around the importance of established procedures and how adherence to a process leads to success

Wayne, Michigan, United States

• Secured existing business by conducting on-site assessments with operation and service managers at major national accounts to identify areas of opportunity• Re-imagined inventory audit system, resulting in the implementation of a random cycle count cadence thatincreased on-hand accuracy and reduced store shrink• Collaborated with logistics specialists to overhaul Detroit warehouse in a manner which optimized on-site productivity and increased worker safety• Re-prioritized delivery system to provide more timely service to major national accounts, thus reducing unit downtime• Overhauled field service program to better coincide with delivery cadence and unit preventative maintenance schedules• Formulated a shop safety program in accordance with OSHA guidelines, leading to a reduction in on-the-job infractions• Orchestrated safety meetings on a daily, weekly, and monthly basis with various stakeholders, including both front-line staff and upper management• Partnered with key stakeholders in developing the company's first operations manual