Conducted cold calls for Surplus Financial Solutions, informing clients aboutsurplus amounts fromrecent property sales.Advised clients on claiming their surplus amount and offered assistancethroughoutthe process.Ensured clear communication of surplus details to clients, promotingunderstanding and trust.

Identified and qualified leads via strategic cold-calling and inbound calls,assessing needs before transferring forfurther engagement and conversion.Categorized leads based on detailed call assessments and outcomes.Managed inbound and outbound calls for 10 diverse accounts acrossmultipleindustries like debt consolidation, education, loans, and insurance.

Address daily customer inquiries on US healthcare accounts.Update and manage account information.Resolve discrepancies and process transactions promptly.Educate customers on account policies and collaborate internally for issueresolution.

Addressed billing concerns via live chat and calls, ensuring prompt resolutionand satisfaction.Processed refunds, managed billing updates, and handled subscriptioncancellations efficiently.Proactively communicated billing details to enhance customer understanding.Assisted customers with billing statements and swiftly resolved payment-relatedissues, maintaining detailed interaction records for improvements.

Resolved customerinquiries with proficiency, surpassing service standards.Employed phone and KakaoTalk app for efficient customer communication.Prioritized and resolved customerissues promptly, fostering exceptionalengagement

Taught the English language to non-native speakers from the basic level, Intermediate and advanced English levels.