- Answering and resolving customers' concerns through chat live and inbound calls.- Processing refunds, updating account information, and cancelling subscriptions. - Resolving customer’s concern to ensure customer’s satisfaction.- Advertising and promoting products and services to customers.- Helping a customer track their orders or fix any issue with the product they received. - Keeping records of the customer transactions, comments and complaints.

- Received and resolved, within established guidelines, customer questions and concerns. - Handled customer inquiries both by phone and by Kakao talk app.- Resolved customer issues and concerns with urgency and professionalism.- Provided great customer engagement in a positive and approachable manner.

- Motivated and supported students through positive feedback and reinforcement.- Built teacher capacity by improving instructional practices resulting in increased student learning.-Prepared students for academic and career pathways.-Implemented instructional strategies that increased student learning, student motivation and academic performance. - Adapted teaching methods and instructional materials to meet student’s varying needs and interests.- Recorded Audio books.