Sam Campbell Email & Phone Number

San Diego, Ca, Us

Maui County, Hawaii, United States

San Francisco Bay Area

- Scale and run the concierge, logistics, and field support organization in 4 facilities (California, Oregon, and Washington).- Oversaw a team of 200 hourly employees including 12 direct reports.- Set the strategic vision for the Field Operations organization through platform and process changes.- Implemented SOPs, structure, best practices amongst 4 markets resulting in all time highs in customer satisfactionscores, employee utilization rates, and appointment conversion… Show more - Scale and run the concierge, logistics, and field support organization in 4 facilities (California, Oregon, and Washington).- Oversaw a team of 200 hourly employees including 12 direct reports.- Set the strategic vision for the Field Operations organization through platform and process changes.- Implemented SOPs, structure, best practices amongst 4 markets resulting in all time highs in customer satisfactionscores, employee utilization rates, and appointment conversion rates.- Optimized employee scheduling to allow customers unlimited appointment availability leading to a 25% increase in appointments bookings YOY.- Achieved market hub contribution profitability for first time in company history in Q1 2020. Show less

San Francisco Bay Area

- Managed all inbound operations including a team of 150 associates, 8 supervisors and 3 managers.- Oversaw the labor, production, and planning of 1.5 million kitchen preps per week.- Implemented cost savings initiatives to hit the lowest ever cost per box in company history.- Streamlined numerous production processes resulting in the facility breaking several records including the highestaverage UPH (units per hour) in the company and most boxes packed by a single line in a… Show more - Managed all inbound operations including a team of 150 associates, 8 supervisors and 3 managers.- Oversaw the labor, production, and planning of 1.5 million kitchen preps per week.- Implemented cost savings initiatives to hit the lowest ever cost per box in company history.- Streamlined numerous production processes resulting in the facility breaking several records including the highestaverage UPH (units per hour) in the company and most boxes packed by a single line in a shift.- Collaborated with corporate across several initiatives including new product roll out, new RSC (model) box implementation, roll out of new summer packaging, pack line optimization project, retail partnerships with grocerystores, etc.- Secured 2 promotions within 3 years; promoted from Shift Supervisor to Shift Manager within 9 months and then to Senior Production Manager.- Nominated by peers and winner of the yearly Blue Apron Award for Trust in 2017. Show less

Brooklyn Heights

- Ensures smooth and efficient operational procedures for all departments within the club. This includes sales, front desk, maintenance, personal training, spa, Pilates, kid’s club, and café.- Training and supervising all club employees as well as facilitate all delegated projects and responsibilities- Managing multiple aspects of inventory control, payroll budget, daily bank deposits, shift coverage and general club maintenance- Educating the management and staff and ensuring… Show more - Ensures smooth and efficient operational procedures for all departments within the club. This includes sales, front desk, maintenance, personal training, spa, Pilates, kid’s club, and café.- Training and supervising all club employees as well as facilitate all delegated projects and responsibilities- Managing multiple aspects of inventory control, payroll budget, daily bank deposits, shift coverage and general club maintenance- Educating the management and staff and ensuring implementation of proper company policies and procedures- In charge of responding to all member concerns within 24 hours to ensure 100% satisfaction at all times.- Assisted in increasing the overall member count YOY from 3200 to 3590 with a focus on reducing attrition and driving membership by creating local partnerships within the community. Show less

Washington D.C. Metro Area

- Oversees the daily operations of all departments within the hotel.- Responsible for proactively budgeting labor hours, monthly budgets, reviewing the P&L statement and providing detailed variance reports.- Execute monthly departmental meetings to discuss monthly progress, goals, and feedback with all employees.- Provides coaching and counseling to all employees discussing necessary feedback for improvement.- Assisted in decreasing overall expenditures to meet budgetary goals… Show more - Oversees the daily operations of all departments within the hotel.- Responsible for proactively budgeting labor hours, monthly budgets, reviewing the P&L statement and providing detailed variance reports.- Execute monthly departmental meetings to discuss monthly progress, goals, and feedback with all employees.- Provides coaching and counseling to all employees discussing necessary feedback for improvement.- Assisted in decreasing overall expenditures to meet budgetary goals in 1st and 2nd quarter. - Reduced labor costs creating savings of over 10% YTD. Show less

Washington D.C. Metro Area

- Direct and oversee the execution of all events, ensuring highest quality consumer and merchant experience- Execute several events on a nightly basis including art classes, cooking classes in full commercial kitchen, two flex spaces for parties/wine tastings, demo classes/etc., concert space, speakeasy bar/mixology classroom.- Ensure all rooms and staff are properly prepared for the evening’s events.- Oversee a staff of 15 event coordinators, 3 concierges, 5 cleaning members, and 5… Show more - Direct and oversee the execution of all events, ensuring highest quality consumer and merchant experience- Execute several events on a nightly basis including art classes, cooking classes in full commercial kitchen, two flex spaces for parties/wine tastings, demo classes/etc., concert space, speakeasy bar/mixology classroom.- Ensure all rooms and staff are properly prepared for the evening’s events.- Oversee a staff of 15 event coordinators, 3 concierges, 5 cleaning members, and 5 security guards.- Produce weekly staff schedule and while maintaining budget throughout the month.- Responsible for all events, staff, consumers and merchants within the building at designated times- Serve as the emergency responder, handling any safety issues that arrives - Built strong consumer relationships and promoted positive brand identity and awareness - Acted as an ambassador of the brand both in action, initiative, leadership, training & development and community relations Show less

Alexandria, Va

- Directs the daily operations of over 30 front desk, bell staff, doormen, valet attendants, and in-room dining employees.- Increased guest service scores of overall hotel from 92.1 and 10th place to 93.7 and 2nd place in region for the 2011 4th quarter. Increased score in 1st quarter of 2012 to 93.9.- Work with all departments heads daily to ensure best possible guest experience is provided. - Handle all guest issues and follow up to ensure guests are fully satisfied with… Show more - Directs the daily operations of over 30 front desk, bell staff, doormen, valet attendants, and in-room dining employees.- Increased guest service scores of overall hotel from 92.1 and 10th place to 93.7 and 2nd place in region for the 2011 4th quarter. Increased score in 1st quarter of 2012 to 93.9.- Work with all departments heads daily to ensure best possible guest experience is provided. - Handle all guest issues and follow up to ensure guests are fully satisfied with outcome.- Responsible for coaching, counseling, and training all employees.- Responsible for maintaining checkbook and budgets for the front office. Show less

Washington Dc

- Directs the daily operations of housekeeping.- Increased YTD Market Metrix scores of room cleanliness from 94.5 to 95.5 and bathroom cleanliness from 94.7 to 95.2.- Implemented stay over room checklists, directly increasing overall cleanliness of room’s scores from Q2 - 93.2 to Q3 – 95.4 to Q4 – 97.6.- Conduct monthly housekeeping meeting with all employees to review scores, policies, procedures, and celebrate achievements.- Created a maintenance card checklist resulting in… Show more - Directs the daily operations of housekeeping.- Increased YTD Market Metrix scores of room cleanliness from 94.5 to 95.5 and bathroom cleanliness from 94.7 to 95.2.- Implemented stay over room checklists, directly increasing overall cleanliness of room’s scores from Q2 - 93.2 to Q3 – 95.4 to Q4 – 97.6.- Conduct monthly housekeeping meeting with all employees to review scores, policies, procedures, and celebrate achievements.- Created a maintenance card checklist resulting in increased functionality of the overall room scores.- Conduct weekly walk through of property with GM, FOM, and the DOE to enhance overall hotel appearance and operations.- Responsible for proactively budgeting labor hours and maintaining monthly budgets. Show less

Vero Beach, Fl

- Reviews the daily operations of housekeeping, laundry, and honor bar with the help of two hourly supervisors and 25 employees.- Increased YTD Market Metrix scores of room cleanliness from 94.5 to 95.5 and bathroom cleanliness from 94.7 to 95.2.- Implemented stay over room checklists, directly increasing overall cleanliness of room’s scores from Q2 - 93.2 to Q3 – 95.4 to Q4 – 97.6.- Conduct monthly housekeeping meeting with all employees in review scores, policies, procedures, and… Show more - Reviews the daily operations of housekeeping, laundry, and honor bar with the help of two hourly supervisors and 25 employees.- Increased YTD Market Metrix scores of room cleanliness from 94.5 to 95.5 and bathroom cleanliness from 94.7 to 95.2.- Implemented stay over room checklists, directly increasing overall cleanliness of room’s scores from Q2 - 93.2 to Q3 – 95.4 to Q4 – 97.6.- Conduct monthly housekeeping meeting with all employees in review scores, policies, procedures, and celebrate achievements.- Schedule weekly deep clean projects within the rooms as well as throughout the hotel grounds. Show less