Samuel Saha Email & Phone Number

Paris, France

As a Sales Ops at Linkurious, I closely collaborate with all teams to support our sales processes, thus contributing to our pursuit of efficiency and sustained growth:> CRM Optimization: As the person in charge of administering and optimizing Salesforce, I ensure a unified view of our sales pipeline, from lead generation to contract renewal, while guaranteeing data accuracy.> Cross-Team Integration: I align activities between the Customer Success Managers, Solution Engineers, Marketing, and DevOps teams. My goal is to ensure a seamless customer experience and integrated revenue strategies.> Automation: Using tools such as Notion, PhantomBuster, Lemlist, and Make.com, I orchestrate process automation throughout the customer journey, eliminating silos and driving agility.> KPI Monitoring: I consistently focus on our key performance indicators, from ARR to churn, to guide our growth and ensure revenue predictability.> Invoicing: I streamline and oversee the invoicing process, integrating this critical step into our value chain and ensuring accurate and timely billing for our clients.

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Paris

Within the Sales Operations team, my responsibilities included:> Sales Performance: Monitoring the activity of 50+ sales representatives (sales, productivity, MRR, signings) spread across the EMEA, NA, LATAM, and APAC regions.> Monthly Meetings: I prepared and orchestrated monthly meetings, providing precise analyses and reports on our performance.> Territory Allocation: Distributing and managing sales territories, ensuring optimal distribution based on markets and resources.> Database Management: Utilizing my SQL/SOQL skills, I regularly queried the Snowflake and Salesforce databases to extract, analyze, and present relevant data.

Paris Area, France

I worked as a Salesforce Project Manager within the Business Performance team. The main technological solutions used include Sales Cloud, Service Cloud, Salesforce CPQ & Billing. The company also uses the Lightning console, Tilkee.Sales, Diabolocom and Tableau Online.My core responsibilities at MeilleursAgents are listed below:> Implemented the Service Cloud Dashboard giving Real-time visibility into important metrics to monitor case management> Provided insights into the BtoB operational performance by building custom reports, exporting and analyzing Salesforce data in Lightning Experience> Provided front line systems support for sales teams and other users on various day-to-day activities including CRM-related topics, opportunity management, and sales process> Assisted operations leadership with process definitions, process documentation, execution & operational issue analysis

Geneva Area, Switzerland

As a Supply Chain Intern within the Customer Service, I had a global view of the company’s shipping process. The department uses MS Excel, the core functional module SAP Sales, and Distribution and QlikView for Business Intelligence.My core responsibilities at Caran d’Ache are listed below:> Designed and implemented the Customer Service dashboard to monitor shipping KPIs> Developed an action plan to improve the synergy between the Customer Service and the After-Sales Service> Assisted in the administrative export procedures on SAP Sales & Development

Lyon Area, France

Bolloré Logistics is one of the 10 leading worldwide groups in transport organization and logisticsDuring my five-week internship :> I had an insight into the day-to-day operations within the ocean freight department to arrange for shipment of goods using Incoterms® 2010> I had an overview of the administrative and customs procedures that Bolloré Logistics manages for its international customers

London, United Kingdom

Kay Flawless PR is an international boutique agency which now specializes in Fashion, Lifestyle, and Entertainment.As a Business Development Assistant, I was in charge of assisting the founder in the customer acquisition process and sell additional products or services to existing ones. The agency used Issuu, MailChimp and Hootsuite.My core responsibilities at Kay Flawless PR are listed below: > Qualified potential clients during Trade fairs (The office show, PURE London)> Generated and cultivated outbound opportunities> Maintained customer relationships and ensured customer loyalty through excellent Customer Service