Samuel Smith Email & Phone Number

Bromley, United Kingdom

London, United Kingdom

Ensure public complaints are investigated and responded to in a timely manner, whilst also spotting any trends emerging & formulating plans to rectify.Investigate all staff officials reports & conduct fact finding & disciplinary hearings if necessary, includes use of hyperion reports.Conduct new staff induction interviews hold monthly probation interviews looking at areas such as attendance, at fault accidents and city & guilds.Generate weekly SUS (Staff Utilisation Sheet) report… Show more Ensure public complaints are investigated and responded to in a timely manner, whilst also spotting any trends emerging & formulating plans to rectify.Investigate all staff officials reports & conduct fact finding & disciplinary hearings if necessary, includes use of hyperion reports.Conduct new staff induction interviews hold monthly probation interviews looking at areas such as attendance, at fault accidents and city & guilds.Generate weekly SUS (Staff Utilisation Sheet) report, looking at garage budget performance in key areas such as holidays, unused standbys, sickness & training. Work closely with the Operations Manager to ensure any problems are quickly identified and responded to quickly Show less

London, United Kingdom

Play a key role in the development of a strong performance improvement culture, contribute positively to the development of a customer-focused culture and promoting Go Ahead’s vision and outcomes.Monitor the performance of the company’s TFL contracts on a daily basis, responding quickly to changing situations in order to optimise performance and deliver the best possible results.Work closely with General Area Managers to inform the service planning process, reliability enhancements and… Show more Play a key role in the development of a strong performance improvement culture, contribute positively to the development of a customer-focused culture and promoting Go Ahead’s vision and outcomes.Monitor the performance of the company’s TFL contracts on a daily basis, responding quickly to changing situations in order to optimise performance and deliver the best possible results.Work closely with General Area Managers to inform the service planning process, reliability enhancements and other measures.Proactively identify and resolve issues that may impair the company’s ability to meet strategic and financial goals.Identify factors affecting performance, including internal and external difficulties and finding solutions.Represent the company at meetings with London Buses, Local Authorities, Transport Operational Command Unit (TOCU) and other organisations.Produce performance management reports for the Senior Management Team to drive improvements and highlight strengths and successes. Show less

London, United Kingdom

Direct supervision of staff, ensured that regular and reliable bus services were operated.Assisted in dealing with customers including investigations and answered queries, comments and complaints.Liaised across departments from garage administration staff to ensure operating staff were effectively utilised on a daily basis and engineering staff to ensure the highest quality of service, minimising disruption as much as possible.Handled emergency situations such as accidents and… Show more Direct supervision of staff, ensured that regular and reliable bus services were operated.Assisted in dealing with customers including investigations and answered queries, comments and complaints.Liaised across departments from garage administration staff to ensure operating staff were effectively utilised on a daily basis and engineering staff to ensure the highest quality of service, minimising disruption as much as possible.Handled emergency situations such as accidents and emergency road closures, liaising with the Police and Highway Authorities and London Buses to ensure delays were minimised during periods of disruption.Communicated consistently with drivers using radio, text and telephone.Maintained a professional attitude whilst under periods of stres Show less

London, United Kingdom

Responsible to the Operations Team for the standard of driving and delivered a safe, secure and smooth travelling experience for all customers.Successfully gained promotion to the Supervisor role.Provided exceptional customer service and information at all times, sold tickets, handled money and helped customers with travel related questions to the best of my ability.Ensured all vehicle defects and any incidents were reported in line with company procedures. Carried out my work… Show more Responsible to the Operations Team for the standard of driving and delivered a safe, secure and smooth travelling experience for all customers.Successfully gained promotion to the Supervisor role.Provided exceptional customer service and information at all times, sold tickets, handled money and helped customers with travel related questions to the best of my ability.Ensured all vehicle defects and any incidents were reported in line with company procedures. Carried out my work in line with safe practice and within all traffic laws and procedures. Show less