Samuel Stephens Email & Phone Number

Greater Omaha Area

In my current role, I support Marriott in the following ways:• Answer associate inquiries pertaining to departmental operations procedures, system usage, policies, and more.• Take escalated phone calls and emails when Intermediary Partner Care associates have exhausted all other options.• Act as a primary point of contact with Marriott’s various Travel Agent related partners.• Assist with scheduling and schedule modifications.• Regularly meet with the Senior Leaders overseeing Marriott’s Business, Marketing, Sales, and Consumer Services division to discuss current departmental challenges, as well as potential innovations.

The Office of Consumer Affairs Supports all Marriott properties. Liaisons act on behalf of Marriott International’s Senior Executives and Field Executives in resolving guest issues. The Corporate Office of Consumer Affairs supports brand initiatives, executes reports, and collaborates with the Corporate Legal and Claims Departments to bring each escalation to a final resolution. Liaisons offer guidance and assistance to the Customer Engagement Center teams in resolving customer issues—and function as the final escalation point in the issue resolution process.

Greater Omaha Area

In this role, I supported Marriott’s BMSC* in the following ways: -Assist travel agency owners in obtaining “Preferred” status with Marriott -Utilize Marriott’s mainframe system to research and process commission payments -Provide support to travel agents in the “Hotel Excellence” certification process-Answer inquires from travel agents on Marriott’s commission process* Brand, Marketing, Sales & Consumer Services

Greater Omaha Area

Ambassador associates have the privilege of providing Customer Service to Marriott's most valued and loyal members.

Omaha, Ne

In my role as a Coordinator*, I supported Marriott’s Ambassador program in several ways: -Scheduling and schedule adjustment support-Establishing a relationship between the program and our hotel partners-Assisting Ambassador agents with policy, system, and program questions-Support leadership with various administrative tasks-Planning and reserving travel for Marriott’s Board of Directors (albeit not often)* As of July 2018 this role no longer exists.

Greater Omaha Area

In my role as a Lead Agent, I supported Marriott’s sales operations in the following ways: -The primary responsibility of this position was to answer all questions that a sales agent has, to enable them to effectively perform their daily job functions.-Provide technical support -Ensure Marriott hotels comply with ADA regulations-Support Marriott’s Quarter Century program for associates who’ve devoted 25+ years to the company.-Provide updates to the sales operations teams during times of disaster

Greater Omaha Area

In my role as a Ritz-Carlton Sales Associate, I supported The Ritz-Carlton Hotel Company in the following ways:-Assist prospective travelers with questions about Marriott’s Luxury hotels-Make recommendations to guests staying at Ritz-Carlton hotels based on cultivated knowledge of the properties and their surrounding areas-Promote packages and upgraded room options, based on their respective merits and benefits -Conduct myself in a manner conducive to Ritz-Carlton’s luxury culture