Samuel Velez Email and Phone Number

Present merchandise and service operations that match customer requirements and needs Coordinate service time commitment that meets Sears Automotive standards and exceeds customer requirements Communicate "Quick Check" results to customers within 10 minutes using Sears Automotive and MAP standards Coordinate with customer service manager or technician to present additional creative service Update waiting customers on service progress every 15 minutes Invoice customer's ticket immediately after technician signs off to expedite customer exit Follow proper exit procedures: explain all warranties and options to all customers, thank them and display appreciation for their business Ask each customer "Did we meet your expectations today?" or "Were you satisfied with our service today?" React to any open issues, involving the customer service manager when necessary

receive and count working cash at beginning of shiftidentify customers, validate and cash checks accept cash and checks for deposit and check accuracy of deposit slipprocess cash withdrawalsperform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currencyperform services for customers such as ordering bank cards and checksreceive and verify loan payments, mortgage payments and utility bill paymentsrecord all transactions promptly, accurately and in compliance with bank proceduresbalance currency, cash and checks in cash drawer at end of each shiftanswer inquiries regarding checking and savings accounts and other bank related productsattempt to resolve issues and problems with customer's accountsinitiate and open new accountsexplain, advise on and promote bank products and services to customers