Samuel Wacker Email & Phone Number

-Train end-users in usage and functionality within the cloud analytics solution-Build and deliver initial client implementations within the cloud platform-Facilitate and document monthly meetings with clients while acting as a main point-of-contact-Utilize SQL to standardize and clean healthcare provider data for ingestion into cloud platform-Act as a subject matter expert and provide ad hoc data analyses for clients-Collaborate with product and development teams to document and communicate future product enhancements-Perform user acceptance testing and provide product development assistance with updates and releases before moving to production environment

Appleton, Wisconsin, United States

Oshkosh, Wisconsin, United States

- Performing website audits and time-sensitive adjustments for key accounts- Overseeing the training and long-term development of technical support staff- Providing cross-product training for internal employees interacting with content management system- Coordinating the workflow of urgent action items between account management and technical support teams- Engaging with brand compliance teams to ensure large scale website compliance updates- Manage all aspects of user account management, roles/sub-roles, and permissions within a proprietary CMS andWordpress

Oshkosh, Wisconsin Area

- Facilitating discussion to develop & improve digital strategy for over 140 individual clients - Providing extensive technical support and managing internal projects to meet client needs - Maintaining positive client relationships to create opportunities for consultative sales - Adapting and adjusting to frequent changes in a fast-paced business environment

Oshkosh, Wisconsin Area

- Conducted website consultations to solve client issues & provide custom website modifications- Engaged with clients regarding day-to-day and escalation support for a variety of digital services- Educated clients on the use of digital tools & marketing services- Coordinated time-sensitive projects internally to meet client expectations & provide exceptional service- Utilized HTML, CSS, and JS in the creation of custom landing pages and site frameworks- Created and maintained custom forms and automotive e-commerce pricing templates utilizing PHP