Samuel Walker Email & Phone Number

London, Greater London, United Kingdom

Within M25, Kent & Essex

Carrying out fire extinguisher servicing ensuring our customers extinguishers conform to BS5306:3. Assessing customer premises to ensure compliance with BS5306:7 & customers specifcation ensuring correct placement of extingiushers. Extended servicing of extinguishers, following correct disposal procedures, ensuring compliance of Ground Water Regulations so no contamination takes place.

Romford, United Kingdom

My role within the Planning team was to effectively and intelligently plan in work orders for the technicians to carry out, ensuring they are adhering to the SLA’s & KPI’sThis could range from basic door repairs to roof leaks, touch up painting to redecoration of a whole store.My role is primarily telephone & email based, so having a high level of communication skills are essential, being able to build a rapport with the technicians and stores when required.Being able to triage and understand the issues faced to the stores, how they will impact on their customers are important also, ensuring the correct response to any issue is given.

Romford, United Kingdom

My role is to deal effectively and efficiently with internal and external customers, suppliers and contractors to arrange equipment repairs. The role requires me to be adaptable and flexible as the work is varied day to day. Primarily phone and e-mail based, an excellent level of communication skills are required to ensure all parties remain informed and the jobs are allocated and managed effectively.Responsibilities:* Taking inbounds calls from customers, engineers and field staff with a range of queries* Managing an e-mail inbox and dealing with queries from internal and external customers, suppliers and contractors* Running reports requested by the customer to the their specification* Ensuring adherence to KPI’s set by the customer* Resolving complaints from internal and external customers, suppliers and staff* Providing assistance to the training programmes for new employees* Co-ordinating with all parties for issues that can result in loss of trade

Romford, United Kingdom

My role at PC World was to assist customer in finding the right product solution for them. I dealt with both personal and business customers in a customer service role and also in a complaint resolution role within the Knowhow team. Other duties included cashing tills, balancing the safe, banking, stock management and general store duties.Responsibilities:* Assisting customers to find the right solution for them, following “journeys” set out by the company* Utilising company standard guidelines to ensure customers were dealt with effectively* Managing a database of client relationships built up through sales and queries* Resolving complaints from customers within the store on a range of different issues* Providing technical support to both customers and colleagues when equipment had broken down* Providing teaching sessions & installations for customers Deputising for management where required to supervise a team of up to 8* Mentoring new team members* Cashing tills, banking, administration and merchandising

West Thurrock

This role required a great deal of adaptability to ensure that I could operate all areas within the restaurant when needed. My main duties included; Cleaning, running areas (e.g.; Drive Thru, Front Counter, Kitchen) working on the till, customer service and any other duties delegated by the Shift Manager.Responsibilities:* Being versatile and trained to operate all stations within the store to help keep the business running smoothly when called upon* Leading the teams within the areas when required* Dealing with customer complaints and queries* Following the “Gold Standards” set out by the company* Carrying out the daily/weekly/monthly “Pre Planned Maintenance” schedule on all equipment within the store so they are fully compliant within company policy and the law* Mentoring and training new members of staff